Great service, free parking and helpful staff
I spent three nights here while getting new passports, I had not intended to go to Rome but one needs a passport to travel.
I booked the hotel based on the reviews, parking and ease of location - I had a pleasant surprise on arrival. The room was of a good size with a large terrace and the staff were amazing. I had contacted the hotel prior to arrival as my replacement (the originals Stolen from the car near Torino along with passports, camera etc) credit cards were being sent there (as were my travel companions), I received a prompt reply - so a good start. Once the deliveries arrived we were notified immediately - again I was pleased with the service.
The staff assisted us in every way they could, photocopies, calling cabs, informing if a places to eat, the bus stop to get to the station, where we could get a tyre fixed - the list goes on as did their assistance - I was more than impressed.
We had no air-conditioning on the first night, but it was not too hot, the second night we had partial air and the third night it was all working, I have no issue with things not working all the time, providing something is been done about it - again I was impressed.
If I was to fault them, it would be that when we got a glass of ice, the glass was out in the ice bucket - this should not be done - if the glass breaks you have to throw out the ice - a minor detail.
We had a great stay and cannot thank the staff enough for their assistance.
- Blu Hotel Rome
