There is no reception desk. You almost have to make an appointment to check in, something that is difficult to do when trying to avoid high roaming charges on your mobile phone. If you check in after 8pm, there is a surcharge for someone to basically wait for you to get there and give you the keys. You are given a key chain with several keys to get into the building and unit. If you lose your keys or cannot get into your room for any reason, there is no one on site to help you, something that is rather scary when traveling alone. Supposedly, there was free wifi, but the woman who gave me my keys left before I was able to gain access to it. I checked in around 4pm and she literally left 5 minutes after showing me to my room. The room itself was quite fabulous, but not worth the discomfort of not having staff on-site to help with any issues.
