We thought we would be better prepared after reading all the reviews but....
Through Venere, we paid 70 euros per night staying from 8th - 11th March 2007.
During check-in, the owner of the hotel showed us to the room before advising us to make full payment first upon arrival. He also gave us a map, advised us on the major attractions and recommended some good restaurants.
I took note that there was indeed a small display on the reception table indicating just that so we were cool about it. Also, there was another small display indicating that major credit cards are accepted.
Now, here comes the "crunch". : ) We deliberately asked him whether we could make payment with our credit card, he told us "not accepted".
I pointed out that "why bother displaying the signage when credit cards are not accepted"? And then he claimed that if we insist, we need to pay an additional 5% surcharge. We contested that it was not conveyed to us in the first place be it through their website or Venere's. Then he claimed that since we booked through Venere and that ours was a special rate hence we need to pay the extra. We added that for all the hotels we booked through Venere, we were able to pay using credit cards and none of them charged us any extra! He went on to say that we might have gone to the wrong website and blah blah blah.
Now, it's not so much about the 5% surcharge, it's about transparency and business integrity.
We were disappointed but then we sort of "asked" for it since we were already "informed" of his "games" through TA's reviews in the first place.
Being tourists, we wouldn't wish to aggravate the situation cos who knows what he'll be up to if we got our way and not pay the 5% surcharge?
Anyway, that was not a good start to our stay but nonetheless we decided to pay the surcharge. Somehow we couldn't withdraw cash using our cards from the ATMs.
The hotel is a 5 mins walk from Roma Termini and surrounded by many food and snacks options.
Their breakfast was served in the room but it was blah. Nothing fantastic. Biscuits, plain bread, juices and coffee.
Our room (street side) was spacious and clean but the walls seemed so thin that we could hear the street noise, people walking pass our room, doors opening and etc.
Housekeeping was adequate but here were no hand or face towels, only not-so-soft and absorbent bath towels. Same goes for the bedsheet, it was not as comfortable as another B&B that we've stayed in Florence.
There was a mini fridge and no hot water kettle. Shower area was ok and the water pressure so-so, if you need thorough cleansing then you gotta move out abit and use the hand held shower that is beside the toilet bowl.
Even though their website indicates the availability of internet access, there wasn't any. As usual, he claimed that they have some "projects" going on and internet connection was thus not possible.
IMO, he's a typical businessman who's going through the motions to make you feel welcome and at the same time trying his luck to increase his profit margins.
We won't be using this hotel as we are not comfortable with the "games" the owner is playing with his guests. This is our way to protest and hopefully he will stop his tactics soon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC