Stayed as part of an Archers Direct/Cosmos holiday this has to be the dirtiest hotel we've ever stayed in. The filthy stained reception carpet should have alerted us as to what was to come. Our "clean" room had urine on the toilet, the minibar had hairs in it, and the bedding covered in dubious stains. Our replacement room wasn't much cleaner but it was all that was avaialble. Definately not recommended.

The hotel staff was very unhelpful and especially the manager at the reception. He was uncooperative and did not care about the guests. The only nice and kind person was the luggage handler who had to carry all the suitcases in a tiny lift. We carried our own suitcases to our room as he was struggling with a full coach load of bags and suitcases.

Wifi was charged at 5 Euro per hour and when we asked to get only 30 minutes, the manager answered that the hotel wasn't offering the option. We found this attitude very upsetting, especially in the heart of Europe and with the prices being charged for the rooms!

Breakfast was of mediocre quality and one lady kept watching clients helping themselves to the food, just in case they were taking a piece of bread or a bun with them to eat later. She kept staring at clients and at the food on their tables obsessively. This attitude was extremely annoying as they did not seem to care about customers’ satisfaction but more about the quantity of the poor quality food being eaten or taken away.

Personally, I would recommend to avoid this hotel until the managment understands that guests should be treated nicely and changes its attitude.

Rooms 101 and 303 were of acceptable size, not to large, but comfortable. Wifi available - at a steep cost. We asked staff for local resturants, and were directed to the "sister company" resturant. We discovered later, there are bars and shops, along with a supermarket only 2 streets away.
Most staff were helpful, but relectant to really assist. Breakfast was cereal, meats cheese, bread and pastries.

we stayed here as a part of the cosmos tour for a couple of days during august and sept. the rooms have been recently renovated and they were clean. However, we stayed in room 403 and there were bed bugs to our horror. we woke up in the morning with bites all over our legs and arms. it was very disturbing. I must say that out of all of our group our room was the only one with bed bugs. the breakfast was pretty simple but you could definitely find something to your liking. There was no free wifi and the only computer in the lobby was not working. the staff were quit nice and friendly. it is quit far from the city centre but you can easily take the public transportation to get to the centre.