We were very pleased to get to Rome and the first thing we did was to check in at the hotel. It was too early, 10 am, so we left our luggage at the reception. When we returned from the city at 14 h, we found out that our luggage had been neglected while we had been away. But given that nothing strange happened, nothing had been taken from our luggage, we did not give it more importance. We had booked a double room five months before and what we found at the check-in was a corridor converted into a bedroom with twin beds, one at each side of the room. It was necessary to cross the dining room in order to get there. We were told that there were no more rooms available. We complained by showing our reservation confirming a double room. After threatening to call the police, we were shown another room behind the reception desk, which was very different to what show the photographs on the website of the hotel. We spend the whole afternoon to see if they could cancel reservation and we went to another hotel. We should mention that the treatment we received from the lady Shirpa was outrageous, if not miserable. The price they charge does not correspond to the standards expected. For the price of a 3* hotel you find standard of a 1* hotel. Please, we recommend the place to be called B&B St. Moritz, to avoid any misunderstanding and unpleasant moments for the travellers.
- Hotel St Moritz
- St Moritz Hotel
