Stayed here for 4 nights and we were quite happy with the rooms but extremely disappointed with the service provided by this hotel..
The rooms are quite nice, quite spacious for rome, with a minibar which is very handy to put some food and drinks in, aircon, fairly new bathrooms (at times a bit smelly due to the sewer gas). But don't expect a room with a view coz the only view you will get is a brick wall!
The service though very disappointing.. most of the staff is quite rude and makes you feel like you are quite an inconvenience.
The worst experience we had was on the last day when we had to check out. There was the cleaning/breakfast lady at the check in desk and when it was time to pay I am not sure she had any idea of how to use to FPOS machine and just kept on swearing and punching in numbers and swiping our credit cards very impatiently on 3 different machines about 10 times and nothing was working.. she kept on blaming it on the "busy lines".
We got very frustrated as we were getting quite worried that our cards where getting charged every time they where swiped.. we asked if someone else that worked there could try and when finally someone else came he processed the payment and it worked on the first go.. obviously the lady was doing something wrong but would not admit it and kept on blaming the lines. I thought she was very unprofessional.
Breakfast is also a big disappointment, very basic with little or no food, stale bread and pastries, and the breakfast rooms is way to small first of all and people are left outside at reception waiting for a table to clear.
The hotels location is ok, theres a bakery at the front which can make fresh sandwiches and a nice little restaurant next door, but its also a bit of a walk from the main sites, definitely worth paying a bit more and staying somewhere more central.
Would not stay here again and personally would not recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC