We booked this hotel for a three night stay last August 2006, through
a website, and gave our credit card as guarantee (only to be charged in the event of no show). Unfortunately, we had to cancel our Italian
vacation and gave proper notice (over two months) of our hotel cancellation. We had no problem with the other two hotels we had booked in Orvieto and Sorrento - only this one! They charged our credit card 150 Euros on the day we were meant to arrive (10th August 2006) Well, to cut a long story short it took us countless telephone calls and faxes to the hotel and weeks to get our money refunded and then they mistakenly credited us twice. They took about five months to point this out to us and ask for the money back, after which I emailed asking for their bank details, to refund them. They did not respond - typical. Having, this month, checked our account we find that they have, without authorisation, charged our credit card again the 150 Euros!! Needless to say we have lodged a formal dispute with our credit card company and have emailed the hotel, although again, no response from them! They have acted totally unprofessionally and incompetently throughout this saga and this has cost us dearly in telephone calls (from the UAE to Italy) and faxes and, now, quite a substantial difference in exchange rate, costing us even more money!

Would not stay here in a million years!!

We went on a pre-wedding trip and stayed overnight to find that the hotel had misunderstood our requirements for the wedding/honeymoon stay. To rectify this, they agreed a much reduced rate on their sumptuous suite.
All food at the hotel is fantastic, though evening meals were expensive.
The staff are friendly and speak English very well and are patient while you try your Italian.
Best of all for us was the tranquility as soon as you stepped inside the hotel. Rooms were spacious, clean and so peaceful.
I would recommend, if you don't mind the taxi fares to get into town, that you stay here.

It is not close to Rome, but my wife and I enjoyed are leisurely walk to the city center. I believe it took about 30 minutes. There are buses to farther away places like the Vatican. The hotel and people of the town were very helpful in guiding us through the process.

The Hotel was beautiful, quaint, and quiet. The rooms were spacious for Rome. Customer service here was good. The front desk spoke excellent english and provided us a map and useful information. Internet access in the room was a huge bonus. Breakfast was also very good. Eating on the veranda, weather permitting is a bonus.

For the few people who spoke ill of this place, it seems that their expectations must be put into context. I have traveled extensively through Italy and stayed 1 or 2 hotels that were around 400 Euro a night hotels. This said, I can say this is one of my favorite hotels that where we stayed. You can often find deals to stay here at lower rates than listed. Hunt around at Hotels.com, venere.com and others. We managed to stay here for a bargain price.

The River Chateau Hotel in Rome

The hotel was beautiful,our room was great ,however did not find the staff all that helpful,would not stay there again.We were leaving the hotel very early on Friday morning October 27th and asked the previous evening for some breakfast to be arranged for us,however there was nothing arranged .We got the breakfast bags eventually on the morning however we were made to feel as we were begging for what we had paid for. I asked if I could have some tea at 6.50 am and the answer was no as they did not start serving till 7.00am, well i think when you are paying 200 euro per night i think you should be entitled at the very least a cup of tea.We felt every thing was a chore for the staff on the catering side. Rome was beautiful however a very disappointing stay at the River Chateau I hope all hotels in Rome do not give this kind of sevice.