I had a horrible experience. I had booked a Bed and Breakfast hotel...Vesta Residency after reading about the the GTA and Vesta. The booking was made for two nights from 06 dec 2009. I got a confirmation through email. When i reached the Hotel with my wife and baby at 8:15 PM, I found the hotel locked. I waited outside the Hotel Door, for almost an hour, when the supposedly bilingual receptionist came to open the door. She just could not speak English. Further to my shock, she made me speak to someone on the phone who could speak in English and that person told me that they do not have a room to provide you, thus please take 50 Euro and go to some Hotel Salus which is near termini, they will accommodate you for a night and you can fall back tomorrow, since a room is available tomorrow. when I asked him to please make me speak to the GTA/other people, I was told no one is there at that time and next two days are holidays in Italy. When I asked them to please cancel my booking completely i was refused to do that by Vesta people, saying that they have a room available for 07 dec 2009 thus they cannot cancel the reservation and If i have any problem i can mail to GTA on reaching back home after the visit. This discussion for making a room available for me lasted 3 hours, since VESTA people could not find a room in Hotel Salus also, thus they told me to go to Hotel Opera. Sadly at 11:30 PM in the night with no option with me I had to shift on my own expenses to another Hotel (Hotel opera, Bed and breakfast, next to termini). I had to pay for the second night at Hotel opera. GTA people had already taken away the money for 2 days of stay.
My advise to anyone reading this...Please stay away from vesta...
If you own or manage Vesta Residence, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
- Manage your listing
