Having comfortably booked a double room in Vesta Residence through the internet before leaving on holidays, and being promised a place in the centre of Rome, we were quite surprised that the hotel was located in an uncheerful suburb next to a noisy highway. Having arrived at the indicated housenumber, there was no trace to be seen from a hotel. Thinking we got ripped-off (having been obliged to make an advance payment), a nice neighbour informed us there actually was a hotel and he helped us getting in (without that I don't know if we would have). A non-english speaking and quite rude girl made a fuss over our internetreservations, which appeared to have never got through. The girl disappeared for a considerable time and finally got back and grumpily said it was ok after all. We had to pay the rest of the money right away, and she showed us our room. The room was fine, simply furnished with ikea-stuff. But as one opened the window, one got almost blown away by the noise of the highway underneath the window. Sleeping was therefore difficult; with the Roman summer heat there is no way you sleep with the window shut. The strangest thing was that our key to the frontdoor didn't work. We asked for another one, and were being treated as if we asked for some extraordinarily big favor. In the end we got one.
Our conclusion about the hostel so far was very negative already, through the behaviour of the staff, the malfunctioning key, the noise and the location.
To finish it up we probably lost some of our clothes and a small backpack in here. Though we are not completely certain, we think they might have been stolen here. For as we checked out, we double-checked the room and there was nothing to be found. Then, when only afterwards we discovered the loss, we've send email and made telephone calls to the Vesta Residence. No answer so far...
Certainly a no-go place!!!
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