We arrived at the Stendhal and we were welcomed by Damiano, the receptionist on the evening shift. We left our staff and went out and about in Rome to enjoy. We came back late at night exhausted from our trip too, and we noticed on our bedsheets that there were HAIR from previous clients and it was just disgusting. On the early morning hours, someone was banging the wall of our room nailing something or fixing something and it was sooo loud that we got scared and woke up suddenly. This went on for 20 minutes...We were so tired and we could not enjoy our sleep. We told the receptionist about the sheets, the noises in the morning complaining about the situation. We told him that we did not want a refund just a courtesy from the hotel to give us a ride to the airport at least. The receptionist after asking the manager (Mr. Campi) told us that the noise was not probably their fault but the fault of the building next door!!!!!!!!!!!!!!! And for the sheets he apologized but he said that we already had got a room upgrade, so.... If you order an ice cream with strawberries and the strawberries are rotten then you don't blame the supplier of strawberries but the Gelato shop!!! If you have a hotel and accommodation is your product then you better ensure a pleasant and restful stay. So, the manager, through the receptionist gave us a discount of 15 Euros on the ride to the airport as an apology. Poor poor service and lack of hospitality!!! The room lacked of bathrobes, slippers and other convenient luxury that has become a standard for hotels of 4-5 stars.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear customer, we are sincerely sorry for not having met your satisfaction, unfortunately, two critical situations are added during your stay.
Regarding the noises heard in the morning, these were caused by work in the adjoining building and not inside of the Stendhal; we were not advised about the work, if we had known we asking, as usual, to start in the late morning.
The cleanliness and the hygiene of the hotel, as can be seen from most of the reviews published on trip advisor, are among our most important strengths.
Our waiters, with us for many years, do their job with care and attention.
The linen is changed daily and always our housekeeper meticulously oversees every rooms. Also, in the evening another maid re-check every rooms.
This occurred despite a gap; we take this opportunity, inspired by your observations to improve our work.
The room upgrade was offered upon arrival, while to the departure to apologize for the incident, the concierge on duty, had found a tansfer service to the airport during a day's taxi strike, offering a private service at a price of absolute courtesy.
We hope to have another opportunity to welcome you, to change your opinion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC