I booked this hotel online through the hotel's website. I booked one night at the beginning of my trip, and 4 nights a week and a half later at the end of my trip. I booked them at the same time, through the same website, and received the same confirmation email for both. When I arrived there for my first night stay they did not have a record of my reservation and tried to blame me for it. Finally they agreed that their system failed but they did not have any rooms. I insisted they find my something else and they finally did and it was across town so I had to take a cab there which they would not pay for. They did credit my bill the second time I was there for the cab fare.
I didn't have time or the opportunity to find somewhere else to stay so I did stay there for the 4 nights at the end of my trip. The single room was small, but that was expected. The bed was lopsided. The sheets were stained. The shower did not drain properly. One morning someone was vacuuming in the hall at 7am. And finally, I got bed bug bites all over my body.
DO NOT STAY HERE. Even if you have to pay more, find somewhere else to stay.
- Canova Hotel Rome
