We booked for twin rooms, when we got there, they did not have the booking, they gave us a room with no rail in the wardrobe, a double bed and the room was so small you could not open the wardrobe, eventually after complaining they gave us the room next door, but it took a lot of complaining. this was not much better, the shower was so small do not try to use it if you are over a size uk 8, it was beyond a joke, It felt a real dive. it was also lucky we did not need heating,, the aircon looked burnt out with not controls. would avoid. they still charged me the full amount with no apology. Look out as it also goes under other names like Philia.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 November 2010
Dear Mrs Dickinson,
we were waiting for you rewiew!!!!
You are giving us the possibility to reply to you saying the truth.
First of all: you or your friend came to the hotel pretended to check-in at 8:00 a.m....So I suppose that every person knows that the check-in time is usually aftert 11 a.m.
Second: you came without booking but we hold you and we tried to accomodate you without let you go away to find a room in a period of high season where all the hotels are totally full. We have ask to other guests to find another hotel to hold you !!! I want to specify that we gave you a triple room not a twin ( AS YOU SAY YOU BOOKED!!!) so for us is very hard to understand about the bed you wrote... You complained about the shower saying that you couldn't use it cause of your healt's problem...so we don't succed in understanding where's our fault...You cannot burn into the room because the heating is still switch off; the air condition is locked because we will open it o nJune and you didn't ask for the remote control to open it.
Third: HOTEL PHILIA is totally different!!! They could report you because you write an uncorrected thing and I will contact them to be sure that they will signal you to trip advisor for your rewiew!!! Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC