The hotel consists of three buildings and you get allocated when you arrive. We were staying in Number 2. The staff at both (1 and 2) were monumentally rude (hiding from people, grunting, letting you wait 15 minutes and making you feel that serving you was a chore.) We arrived 11pm lugged our bags down (and up again) the slopey stairs and then 30 mins later (20 mins of noone being there) were told to go to number 2 ... 5 mins further down the road.

Receptionist # 2 was rude, he signed us in and then told us how to get hotel access after 1am (use the room key in an access gate) he seemed gleeful when telling us if we forgot which gate to use then we would sleep on the road. The reception areas in 1 & 2 look pretty good (nothing special though) and probably give false hopes. The walk to the room was annoying, up stairs, downs stairs - just to get to the tiny lift. The room was a fair seze (we had a triple) but is VERY basic. There were punch/kick holes on the walls and other dirty marks. The air conditioning is centrally controlled and you have to request a temperature change form reception. There is no internet which is ridiculous in this day and age (no internet FULL STOP - no option of paying for it either). if you want to watch the in-room old TV then you need to give a Euro20 deposit for the remote control (in itself ridiculous for a '3' star) The bathrooms are the worst feature of this hotel. The shower was RIDICULOUS. It was grotty and within 4 mins it began to flood as the plug hole was blocked somewhere along the pipes so you had to wait whilst the water went before resuming the shower. The towels were effectively bed sheets and so pretty useless. Bed sheets were clean however. This is a basic hotel that does not want you to know it is, it is cheap for Rome but expensive for other Continental European cities of an equivalent standard. Reception staff are rude, Maids seemed friendly.

The hotel is in a grotty area (smells of urine, also some homeless people wandering around). This was not really a problem though as we didnt hang about. The hotel is about a 10/15 minute walk from Termini station which has never claimed to be a nice part of Rome and if you can overlook the grot you can benefit form being near the huge and impressive central station.