We arrived around 11:00 am after a trans-Atlantic flight and the lovely desk staff worked closely with housekeeping to get us into a room as quickly as possible, which happened around 1:00 pm.I was expecting a closet of a room and was very surprised to find it reasonably spacious and well maintained.
The room was very hot when we first entered and it took until the next morning to really begin to feel comfortable. Once it cooled down, it remained cool, although we had to set the air conditioning to the coldest setting to keep it that way.
The window looked onto rooftops and basically an alley--no view to speak of, but the room was very quiet.
The bathroom was large with plenty of marble and a tub/shower combo. Plenty of hot water which remianed consistent in temperature and nice amenities. Robes and slippers were provided.
The pillows were flat, hard as rocks, and lifeless, and for those of us who prefer large, fluffy pillows, very disappointing. I've never stayed a a hotel that categorized itself as "five star luxury" that had such terrible pillows. Most luxury hotels offer a pillow menu.
The breakfast included with our room rate was disappointing. Service was good our first morning, but the buffet choice and quality left much to be desired. The second morning service was absolutely terrible--the waittress should be fired. She never brought the coffee we asked for three times and we didn't get our juice until we were almost done with the meal, and when it was delivered, it came with an attitude. I ended up going to the corner to McDonalds to get a coffee--ridiculous.
The concierge staff ranged from very helpful to useless for even the smallest query, they seemed truly hit or miss. Those who wanted to provide good service were exceptional, unfortunately one or two of them were aloof and even condescending.
The bar staff was pleasant enough, although we had a long wait to get our bill when we were finished with our drinks--we finally got up and went inside to ask for it.
All in all a good stay, but the service gaffs left lingering doubts as to whether I'd choose this hotel for my next stay in Rome.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC