Location is the only good thing about this hotel. Yes, it is in a great location, however, there are definitely hotels in the same area that you could find for a better value. Upon our arrival, there wasn't even a bell boy to take our luggage to our room. And because the elevator can only fit two people, we have to make about 5 trips up and down just to get all our luggage to our room. That was the first bad taste in our mouths. Then, it is our first day there, we are extremely excited to get started touring the city, so on our way out, we ask the manager for a map and maybe some recommendations. Her response was, "Everywhere is good." She was too busy speaking with another employee and we got the picture that obviously THAT was more important then helping us as we stood there. The rooms were ok, definitely outdated. And when we were leaving the hotel, we were told that we owed money toward the broken shower head. The shower head was about 50 years old, we didn't break it, and they charged us for this. This definitely put a completely negative taste in our mouths. We felt as though you spend all of this money to stay at this hotel, and then they charge you for a shower head? a- that we never broke and b- it needed to be replaced anyway. There was no manager to speak with on our way out, and we needed to catch a plane, so there was nothing that the employee working at the desk could do for us. I would NOT recommend this hotel to anyone. Horrible Horrible customer service.
- La Lumiere Di Piazza Spagna
