We arrived at the City Hotel in Rome on our Honeymoon to find that our tour operator made a mistake with our booking. Reception quickly rectified the error. The room we were given unfortunately was not to our liking and we managed to get it changed to a bigger, quieter and lighter room the next day without any problems. All staff on reception were excellent.
The room we stayed in for the remainder of our trip was perfect, if this had been given to us from the start there would not have been any problems.
All of the Hotel staff were extremely helpful and friendly. Breakfast was lovely, the breakfast room is really cosy and the cappuchino and coffee the best we've had in Italy! When we had a very early morning trip to the Vatican city we were given quick and attentive service.
The Hotel was immaculately clean and the domestic staff were very friendly and kind. We didn't get any help with our cases and there are 2 lifts to go up or down - if your patient there wont be a problem.
The hotel is on the second floor and has an interesting history, which I learnt more about in the room information , with mosaic tiles on the stairs and attractive windows leading to the entrance which is always staffed day and night.
The location is ideal to visitors to Rome .The Spanish steps are only down the main road and the Trevi Fountain very close by also, we enjoy walking and found it a brilliant central location. We would use this hotel again!
- City Hotel Rome
