Well I stayed in this Hostel for 3 nights with 2 other friends. The first two nights we had a private twin share room. We turned up early in the morning to leave our bags but couldnt check into 3pm (normal procedure so no problem!). We were told to come back anytime from 3pm onwards to check in. We came back at 5pm after a day of sightseeing to check in. Check in process was quick and good. However when we got to our room the room had not been cleaned after the previous guests had been in there. Beds not made, towels all over the floor, bins full, bathroom floor wet and a BIG suprise left in the toilet!! We went down to ask for a room change and were told we had to wait 1 hr for the room to be cleaned as they had forgotten to clean that room.
At this moment we were having a few laughs thinking it was just a funny experience. Had a shower that night and the bathroom flooded from the shower! Still were having a few laughs at this stage.
We were sitting at reception and some girls were asking the staff for advice on where to go for the day/what to see and the staff were being very rude to the girls and offering her wrong advice and making all these jokes when they left.
When it came to check out on the morning we checked out I went up to request for a password for wifi at 9am (check out is at 10am!) and was told we were not allowed on Wi-fi on the morning of departure! The lady was very rude. We told her that was ridiculous as all the other hostels we have been to (and we've been to quite a few) did not have the rule. She replied that they weren't like other hostels. We told her that we were going to give a very negative review and told her about the way the room was when we first arrived there. Her simple snappy reply was "well did you let the staff know about this at the time you checked in?" our simple reply was "yes". She eventually gave us a password for free wi-fi but with reluctance.
There was one helpful staff member that worked here but overall I found the staff to be rude and unhelpful. Not to mention the rooms unclean. I won't be going back there. Would prefer to pay a little extra for a budget hotel or for a slightly more expensive hostel.
