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Hotel Magic – reviews, photos

2.0 of 5
Via Milazzo, 20, 00185 Rome, Italy
Hotel amenities
Hotel Magic
Ranked #772 of 1,287 hotels in Rome
3.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    3
    7
    7
    7
    8
Date Rating
Barcelona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice room, but very rude owners”
3 of 5 stars Reviewed 13 October 2009

Me and my boyfriend stayed there for two nights in 2006. Since I was already in Rome I checked in first (and by checking in I mean the old lady owner taking my passport and returning it only after I asked for it). She said it was OK if my boy checked in the next day, since he was arriving in Rome late that night (and obviously they didn't have 24h reception). That was the reason for the younger owner, the daughter I guess, to shout at us and to tell us off in a very rude and aggressive manner the next morning. It didn't matter that we had already agreed on that with her mother. On top of that the day we left we asked if we could leave our luggage there for a few hours (the page we booked the hotel through stated they DO HAVE a left luggage office). And what a surprise, they didn't let us!
Despite all that, the room was nice and clean. But it's not enough to make you get over the first bad impression. They should learn to treat their clients better first and also try to be more professional in running the so called hotel. Not recommended.

  • Stayed December 2006, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Croydon, England
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Pleasantly suprised”
4 of 5 stars Reviewed 10 September 2008

Found this hotel on the internet and booked in for 3 nights. Located just a short walk from the Main train station. This is not your "normal" hotel as the owner/receptionist was only there partime we think. We were given a room on the top floor with a small juliet balcony. The room was cosy but very clean and looked like it was just refurbished. Close to everything as Rome is quite a small city which could be discovered on foot. It served our purpose since we were out early in the morning and came back late at night. If you want a an above average clean room but will be out most of the day this would be it. Would definitely return.

  • Liked — value
  • Stayed October 2005, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask Kennsy about Hotel Magic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasil
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“The worst experience EVER”
1 of 5 stars Reviewed 10 February 2007
5
people found this review helpful

I found the hotel at Internet. Nice website, nice pictures. When I got there... oh my God! I asked for a room with a view and they gave me one, with a view to internal area (thousand windows only!), the owners (a woman and her mother) are sooooo agressive! The mother doesn´t speak english, only italian and, as I could notice, doesn´t write or read. As her daughter wasn´t there, she wanted to keep my passport until the day after. I said no and she started shouting, saying I was stupid, that she wouldn´t eat my passport with pasta, bla bla bla. I can´t describe how she treated me. On the day after, the owner, her daughter, came and talked soooo agressive way to me...NEVER STAY THERE, unless you like to be in the middle of a horror movie.

  • Liked — The room is big.
  • Stayed June 2006, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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“very strange setup!”
2 of 5 stars Reviewed 28 January 2007
6
people found this review helpful

Stayed here with my sister in April 2005, arrived the night before the Pope died so maybe it explains a little why the service was strange! The hotel's not in the nicest area but it is very convenient for the train snd bus station. we were confused at first by the apartment block setup - the owners live across the corridor from the hotel.

we were concerned as the owner lady took our passports from us, saying she had to fill in a form - then didn't bring them back! we had to get them back from another one of the family later - no harm done but it didn't seem the most organised operation.

the breakfasts were equally disorganised - we were given a voucher for a cafe around the corner, but it was only valid for one out of the 3 nights we were staying, so we didn't get breakfast after the first day.

The room itself we found to be fine, not the lap of luxury but then that's not what we expected. the only other thing we had a problem with was when we came back a bit late (around 11:30pm) and the outer door to the hotel part was locked. when we were given our keys we were told we'd have to unlock the inner glass door, which we had a key for, but someone had shut the huge wooden one - meaning we had to get the older owner lady out of bed to come and let us in. we weren't informed of any curfew if there was one.

all in all - it wasn't a disaster but i wouldn't go there again.

  • Liked — convenient location
  • Disliked — disorganisation of the staff
  • Stayed April 2005, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask hj84 about Hotel Magic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
6 helpful votes 6 helpful votes
“Totally awful”
1 of 5 stars Reviewed 22 November 2006
6
people found this review helpful

The WORST hotel we ever stayed! The owners are extremely rude and loud, they are not courteous at all. Our first impression of the area was very negative once we saw many people coming out from Termini station. The surrounding was dirty. We can smell fish fry from the hotel...constantly. Bathroom is extremely smelly like sewer smell.
We tried to get out early, and owners started yelling. It was horrible, disrespectful, and plain rude.

  • Liked — NONE
  • Disliked — EVERYTHING WAS HORRIBLE
  • Tips/Secrets — Don't get mislead by the website. Pay a little more and stay at better neighborhood and better service.
  • Stayed October 2006, travelled with friends
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask mcngdr about Hotel Magic
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Additional Information about Hotel Magic

  • Magic Hotel Rome
Address: Via Milazzo, 20, 00185 Rome, Italy
Price range (per night):* INR4,068 - 8,582

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