Me and my boyfriend stayed there for two nights in 2006. Since I was already in Rome I checked in first (and by checking in I mean the old lady owner taking my passport and returning it only after I asked for it). She said it was OK if my boy checked in the next day, since he was arriving in Rome late that night (and obviously they didn't have 24h reception). That was the reason for the younger owner, the daughter I guess, to shout at us and to tell us off in a very rude and aggressive manner the next morning. It didn't matter that we had already agreed on that with her mother. On top of that the day we left we asked if we could leave our luggage there for a few hours (the page we booked the hotel through stated they DO HAVE a left luggage office). And what a surprise, they didn't let us!
Despite all that, the room was nice and clean. But it's not enough to make you get over the first bad impression. They should learn to treat their clients better first and also try to be more professional in running the so called hotel. Not recommended.
- Magic Hotel Rome
