Service was adequate apart from the unpleasant lady manger who told me, rudely, that they don't have spare hairdryers 'as people keep stealing them'. The one in our room was broken. The hall porter sent to inspect it was well meaning but so slow. Eventually I was given the key to an empty room. Our bedroom was small and gloomy, the bathroom very small despite the website promising 'spacious bathrooms'. The whole place had an air of being rundown. Breakfast was uninteresting and the coffee - from a machine - was terrible. The bar staff were efficient and pleasant but the bar area as gloomy as the rest. Worst - outside is a very busy road and on either side of the hotel are petrol stations - thus very noisy into the night. Best - within walking distance of a metro station, but the Vatican is quite a plod away.
- Pacific Hotel Rome
