The hotel is beautiful and the staff, with the exception of the manager, was great. However, the street was under construction and it went on all night making it difficult to sleep. If we had known this, we would have chosen a different hotel. When we complained to hotel manager, she offered us 10% off our bill but we had to pay her in cash. It is not easy to get that many euros at one time and she was not willing to do anything more. Beware, call before booking this hotel.
Room Tip: Construction is going on right now on the street.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 September 2011
I wanted to thank you for the compliments made to the hotel and the staff.
About the work that they are doing in Via Frattina, we could not foresee that they began in front of the hotel the day of your arrival.
I would like to remind you that finally you have granted a discount of more than 10% as stated.
Please accept our apologizes for all inconvenieces caused and we will look forward to welcoming you and your family in a near future with the new Via Frattina that will take you back to the Ancient Rome, the Eternal City!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC