This place is weird. If you stay on floors 1-3, not only do you pay less, but your apartment is a bit outdated and, well, not so great. If you stay on floors 4-5, you pay more, but your apartment is remodeled (2009), and, well, GREAT!
The apartments vary in range and are about 50 square meters each. The views on the side of the Forum are to die for and they go quickly. We had a living room with eat in kitchen with a flat panel TV that moved out at 90° from the wall - convenient when the couch was set at 90° from the TV. The water in the fridge is yours for free (oooh) and the robes (without hoods) and slippers (small - like Italian feet) are not for yours to keep. The bedroom is large and weirdly, only there do you have Sky with another flat panel TV.
The bad.
I am NOT the first to mention this, but the breakfast is an absolute joke. I mean, if this is a 4 star hotel/residence, what are they doing serving tiny, not very tasty pastries and that's about it! The juices are in these quite elegant silver decanters, but with NO LABELS you have no idea what is inside - pour and DISCOVER! There is fresh bread (good), but the selection of jams is bad, bad, bad. There was a crostata that looked good, but I didn't have it. There was also real fresh fruit salad - good, but when it ran out ... that was it ... no more fresh fruit salad. There was also some yogurt and small boxes of Kellogs brand cereal. Then there were two bottles of water. That's it. Breakfast is served! I hope this description gives you the idea that their breakfast was of the 2 star quality, not 4 star quality that they have been awarded.
Last complete was our check-in. I travel allot and when you have to leave your documents so that the check-in can enter your passport or identity card information - YOU LEAVE THOSE DOCUMENTS and the check-in clerk gives you the key to the apartment and when you come down to the lobby later they give you back the documents. THAT IS THE WAY YOU DO IT! You do NOT make your customer wait while you enter the ID information (complete with grumbling about how the computer wasn't working). When I asked the clerk (in Italian) if we could get the keys to our room and go he said, "I'm entering your document information." Thanks, I know that, but you DON'T do it this way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC