We have so few complaints that it was easy to track this one down. When the couple arrived they resented not having a double bed. A very clear picture of the room with the two single beds was and is contained in our website advertising. The couple asked us to help find alternative accommodation, which not only we did,but we paid for a car to take them to it. The accomodation they chose was a five star hotel which cost the same for one day as our self catering (not hotel) accomodation costs for a whole week.It was a different deal They had simply changed their minds. We had the driver take them to their new accomodation free of charge, though it was a Sunday Regarding the loss of their money :all our contracts state that rents are payable more than, and not refundable less than, eight weeks before arrival . Beyond that you have to be insured for ANY eventuality which may cause you not to honour your booking. So if guests lose their money it is because they have not taken out insurance, not because they have been refused a refund. Indeed these guests did not even ask for one . We are really shocked at this demonstrable misrepresentation of the facts, and even more shocked that Tripadvisors should have published it without inviting us to respond. We heard nothing of it until a dear and regular guest who was as shocked as we were rangus up to tell us .