I have used trip advisor many time before booking a stay and this is the first time I have been compelled to comment.
My wife & 2 children stayed in guest house number 2 for a week at the end of October, if you arrive after dark the first thing you must bring is a torch, as the lighting from the entrance gate to the apartment is dangerously poor, only 2 lamps in the top 3rd of the drive, the drive itself is in parts falling apart and unstable.
We were advised by the owner that the apartment 3 bedrooms and 2 bathrooms, when we arrived we could not find the 3rd bedroom, there was a room adjoining the master bedroom with what appeared to be a fold a way single bed in the corner but this was not made up nor did any bedding appear to be available, so my children had to share the twin bedded room, very misleading at the least.
Next the kitchen don't forget to take your own kettle, yes the fully fitted kitchen has no kettle, if you need to boil water you need to use one of the mixed pans available, on one of the 3 working rings on the four ring hob.
The condition of the apartment was generally shabby, I've attached pictures on one of the bathrooms showing the mould and flaking paint, left the towels smelling musty all the time.
Hot water is available but don't try to run 2 baths at once, one will take at least 20 minutes to fill and then you may need to turn on another tap to get enough water flow to get the boiler to kick in.
Keys if you do book a stay you will receive a pack along with keys detailing how inept all the British guests appear to be, we had no problem at all, maybe it's the type of locks and keys used on the continent we find difficult.
Overall a very disappointing stay, very poor quality furniture and a feeling that the place was furnished with second hand furniture, one wardrobe is lined with wood finish sticky backed plastic, sums up the place really - Shabby.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 December 2009
We would like to reply to most important of these comments, also because subjectively we found some to be justified.Others were objectively correct but need explanation . There is more than an element, as always in any appraisal, of beauty being in the eye of the beholder
1. the lights on the driveway and indeed the driveway itself belong to and are under the jurisdiction of Rome Town Council - We only have the exclusive right of way. I am utterly delighted to be able to show them this review. I couldn´t agree more, but unfortunately cannot take the responsibility for Roman infrastructure . I did speak to these guests after I had read their comments . They admitted that otherparts of the town the cobblestones are in exactly the same state.With us at least you have a ravishing garden either side of this charming little hidden road, which thus remains entirely private.
2. Three bedrooms: I further thank these guests for giving me the opportunity to say, as I thought it had been made clear, that one room is a bed in the study .I am sorry if there was some mutual misunderstanding on this point .
3. Kettle ,definitely should have been present but had these guests informed the housekeeper, they would have been given a replacement immediately.Things do occasionally disappear, or are removed for special cleaning and then by oversight not replaced. The housekeeper is present to make such things good
4 Shabby : and here, we are just going to have to agree to differ.I suppose you could call a sixteenth century Spanish chest or a wooden painted Tyrolese wedding trunk second hand : we tend to think of such things as antiques. There are, in effect several museum pieces in that apartment. I do not think any of the furniture or the materials (Bennison linen and chintz throughout) to be of poor quality .
5 The photographs- honestly I think if you take pictures of minute areas with a bright flash light and enlarge them, it certainly does make bad impression- but all our apartments are repainted and freshened up every year
In conclusion, yes, it would be possible to do the whole house over in what I call Grand Hotel style - and charge triple.We have consciously opted not to. We wish to keep this wonderful atmosphere of an old country hunting lodge now in the midst of town as it was when our aunt lived in it To change it too much- beyond rewiring and repainting etc which we do/have done would be to destroy that atmosphere and one could never replace it. Please please if you like fitted carpets , Jamie Oliver kitchens and power showers do not choose us .We have waiting lists. We feel we mut be doing something right ! But we absolutely understand when we are not what people are looking for, because we are very different from everyone else
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC