Here's my 100% honest and unbiased opinion: Rome hotels are all expensive to begin with so we knew we weren't getting the Ritz right from the start. I've read some negative reviews about the service but ours was ok. The room however was something different. The WiFi was completely ineffective, the bed was very uncomfortable, the AC stopped working randomly, area was VERY noisy, warm water ceases after 8am, internet costs 2 euro per device, rates were raised on us upon checkout by 20 euro without warning, clerk told us 60 euro for cab to the airport but when we hailed one they said 40 was fine, and breakfast requires a drill bit to open the rolls. The good parts include location which was close to Termini, commercial businesses close by, decent service, and security by keycard access. This hotel would be fine for the boys out on the town but not so much for couples and the more seasoned citizens. The Termini area is a little shady but nothing to get paranoid about. Women may get some verbal jabs but nothing physical. In my opinion, Rome is such a great and exciting city that it's one place you should allow yourself to spend a few more dollars and get a better hotel.

We turned up late in the evening and this place was easy to find. Rooms are very suitable with A/C - very important in Rome in the summer. Close to Termini station, but about 20 mins walk from the main sights in town. But if you want yuou can take the metro from Termini....

Breakfast was good - plenty of spread, but have had better in Italy really.

Staff were always very friendly - especially the man who says he was from Manchester who had a very dry wit I think...

The one negative I can say is that the cleaning staff start with their rounds at circa 7am. They have walkie talkies, and throw clean linen at the bedroom doors very early. We were there 5 nights, and all except the public holiday in Italy, were we woken by flying laundry and loud conversation in the corridor outside our room!

After spending 7 days of a Med cruise, we came to the Hotel Contilia very tired. We were early arriving and were informed our room we had booked was not available but if we wanted to stay in an apartment they could do that for us at same cost. My husband and I took a look, the elavator was very old and could only hold 3 people. It was a two bedroom apartment, with a living and kitchen! In one room there was a double bed and a single and the other room was a beautiful qeen bed. It was a little hard, but we were so tired it did not matter. There was a balcony looking out into the courtyard so we did not hear any noise from the street. There was a breakfast the next morning but we got up late a had to catch our cab back to the airport. The hotel was close to the Termini station. Would stay again. Hope to go back to Rome sometime.

The food here was quite decent and will last you until lunch. The hotel had an excellent location, near to the Roma Termini station which was great. The rooms were very clean and neatly organised. The receptionists were lovely and friendly. Only the hotel lift was quite small, but this wasn't huge issue.

The major problem we encountered was when checking out. Check out time was at 11am & we were just heading to our rooms to gather our belongings and leave, when the manager (or someone close to that rank) asked us if we were checking out now. When we assured him we will be before 11am, he began to get very angry and said that if we were stayed even a minute later than 11am that we will have to pay for the next day. (This was before it was even 11am). He was blatantly rude to us and began yelling in his language. When we said that we won't be recommending this hotel just because of the scene he created and the way he treated us, he pointed at the guests near the reception and said " I don't need you, because I've got all these other people as my customers". I hope by now that this person is not in the management still because this was the only bad aspect to the hotel. Hopefully this won't happen to anyone again.