We stayed here for 5 nights in the summer of 2011. Very small, basic room. Beds were not too comfortable, but all seemed clean. Refrigerator was broken, but quickly replaced. Air conditioning strength was poor. Thank goodness for the terrace! After a very long day of sightseeing, it was nice to be able to sit outside and relax with our family, but still have some privacy. Shower extremely small, and I am a thin person. Breakfast had a good variety, but coffee is not ready until 6:00 a.m. (we're used to getting up and out early!). If I came down at 5:45 a.m. for coffee/tea only, the person (man) putting it out seemed very put off. When we checked in, the person working at that time (Jonelle) told us the room would not be ready until 1:00 p.m. So we went out for several hours, coming back at 12:50 p.m. He said it was not yet ready, so we took a seat in the bar area. At 1:00 p.m. I walked over to where I was sitting and asked him if it was ready and he said yes. So why could we not have gotten the room ten minutes sooner? Simple, he just wasn't going to do that. Before arriving at this hotel, I had confirmed that the price of our stay was good whether we paid with cash or credit card. I brought a copy of the confirmation email with, but not the particular page that said the price was the same, whether paid by cash or charge. So, of course, at checkout, Jonelle (again) would not honor the price quoted.....I showed him the page that quoted the price, but I didn't have the page with me that said the price wouldn't change if I used a credit card....Oh well, my mistake, right? After getting home, I attempted to resolve this matter with Rose, via email, and was given the complete run around; Live and learn, right? When I called my credit card company about this, they said "unfortunately, we see this sort of thing all the time in Italy". Truly unfortunate. Other than this incident, we enjoyed our stay in Italy. Bottom line, I would look elsewhere for lodging next time. Nearby, there are some decent, inexpensive places to grab a bite, close to Colleseum, grocery store (for cheap beer!!), short cab to Termini, bus to Vatican City. Good location.
Room Tip: Definately request room with Terrace!!! Be aware, this is a shared terrace, but large nonetheless.
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