Pros:
1) Air conditioning worked
2) Safe and quiet location
Cons:
1) No minibar in room- was told to use the hotel bar, which is never open
2) Power failures- 5 of them, left us in darkness, and sweltering heat since aircon stopped working
3) Television did not work at all- asked for it to be fixed, and of course nothing happened
4) Room smelled horrible- as soon as we entered our room, it reeked, the entire 7 days we were in it
5) Reception desk was ALWAYS busy, whether with business or staff just chatting amongst themselves- asking any directions or questions was a hassle unless you dont mind waiting for the staff to finish their chats.
6) One of the staff did not even look like he wanted to be at front desk- he was very cold, unhelpful, and had a real attitude. We would ask him for an internet code, and he would just continue clicking away on his computer without any acknowledgement of us apart from throwing a screwed up piece of paper with our code on it at us.
7) Had to ask for toilet paper at reception, rather than it being supplied by the room cleaners
8) Cleaners are very noisy in the morning and WILL wake you
9) Very noisy as we were next to the elevator and could hear the people on floor above us
10) Small insects in our room that looked like fleas- dont know how they got in since we never opened our window
11) Internet access is only available from one room in the hotel
Either they are handing out hotel stars like candy or this is the new standard, but in my experience this is NOT a 4 star hotel. Fortunately this did not ruin our trip to Rome but we will not be staying here again unless it was free.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC