I stayed at this hotel 7 years ago, and also 10 years ago where I was given beautiful rooms and star treatment.
Not so this time! Apparently, there's new management who only has ownership of the first floor. What this means is tiny poky old dirty rooms smack bang on top of the square - not that gentle view that I was hoping for. And certainly not that lovely space and cleanliness I was expecting. There are stains on the sofa (if you'd call it that?) and the blinds. The airconditioning is noisy and doesn't work properly.
I generally forgive these little things for the sake of a perfect location - but there is just too much compromise here. The staff were very rude, one of them didn't (refused to) speak English - again, never normally an issue particularly as I am a visitor in the country, but icing on the cake type of situation. My request to change rooms were met with glazed eyes and a swift "no sorry nothing".
And for the price? Waooo, to be sure, this was not a cheap room at over 155EUR a night. Granted, I wasn't expecting 5 star luxury, or even close as I'd stayed there before, but I could've done without the stains, the rudeness, the noise and the pokiness.
Again, please note, I was not expecting luxury here. I knew this was basic accomodation. But basic does not need to equal to being ripped off, dirty or uncomfortable. Sorry, this was gross! I don't think I've ever written such a bad review before.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 September 2011
Dear Madam, we usually do not contest the negative feedback of our guests., but in this case I think that don’t fit to the reality.
Is true at this time we do not have room on the third floor, but the room that you stayed is a room on a high first floor overlooks the Piazza S. Cosimato, and it is exactly the location that we offered you and that you confirmed.
The room has a window with double glazing and can’t be so noisy , our staff is all speaking English and very polite and helpful with our guests (you write: “My request to change rooms were met with glazed eyes”!!!!!!!!)
I never heard something like that.
The rooms are cleaned everyday and the bed is made everyday.
Madam you booked 1 night in our Hotel and you probably passing through Rome because you left the hotel with our limo to the airport , just one night was so terrible? I don’t think so.
Last but not least, you paid for the double room 95 €uro + 52 for the transfer to the airport and not 155€uro for the room.
I am sorry that has not enjoyed your stay at the Hotel, but I think, the reality was slightly different.
Best regards
Marco
HotelTrastevere
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC