I came the hotel from Frenze with 6 suite cases, 2 women and 7 month baby. We arrived the hotel at 2:00, the hotel did not prepare the room.
I got the key around 2:40 but the room had not cleaned yet so I waited for 10 min with 7 month baby.
also I realized the hotel offers bathtub and baby bed and some stuff for baby so I contacted front desk to ask they seldom did not answer the phone and told me that ask room service but room service told me that ask front desk anyway the hotel does not have bathtub and baby stuff what I asked.
Finally they brought baby bed but it was broken.
I ordered room service but they did not bring anti pasta so I called room service. they said the menu is comming then hang up but the menu is not comming because of out of ingredient. and I order gelato but they brought ice cream.
every hospitality sucks!!!
I belived Best western brand but I disapointed so much I never stay here again.
- Royal Santina Rome
- Royal Santina Hotel
- Royal Santina
