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BEST WESTERN Premier Hotel Royal Santina – reviews, photos

4.0 of 5
Via Marsala 22, 00185 Rome, Italy
Hotel amenities
BEST WESTERN Premier Hotel Royal Santina
Ranked #350 of 1,287 hotels in Rome
4.0 of 5 stars 218 Reviews
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218 reviews from our community

    Trip type
Traveller rating
    42
    93
    46
    23
    14
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“I do not stay anymore!”
1 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

I came the hotel from Frenze with 6 suite cases, 2 women and 7 month baby. We arrived the hotel at 2:00, the hotel did not prepare the room.

I got the key around 2:40 but the room had not cleaned yet so I waited for 10 min with 7 month baby.

also I realized the hotel offers bathtub and baby bed and some stuff for baby so I contacted front desk to ask they seldom did not answer the phone and told me that ask room service but room service told me that ask front desk anyway the hotel does not have bathtub and baby stuff what I asked.

Finally they brought baby bed but it was broken.

I ordered room service but they did not bring anti pasta so I called room service. they said the menu is comming then hang up but the menu is not comming because of out of ingredient. and I order gelato but they brought ice cream.

every hospitality sucks!!!
I belived Best western brand but I disapointed so much I never stay here again.

  • Stayed February 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask santahunter about BEST WESTERN Premier Hotel Royal Santina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review
8 March 2012
Dear santahunter,
thank you for your comment.
We are sorry to read you were not content with your stay at our hotel and we apologize for not having satisfied your expectations, however we would like to underline few quotes that you have made which are totally false and rather offensive.
Our room service is active, at all hours 7 days a week, to accomplish all our clients’ needs and requests.
Many of our rooms have bathtub and baby supplies are available at no cost to whoever may ask for them.
We do not posses any broken baby bed.
It’s totally untrue that our restaurant, which is opened 7 days a week for breakfast, lunch and dinner services, can be, at any time, out of ingredients of any sort.
In your comment you quote that you ordered gelato and they brought you ice cream…well you might be surprised to acknowledge that ice cream is the English translation to Italian for gelato.
We certainly know how to welcome our guests and all our staff is always available and kind to our customers and this is can be easily proved by the many reviews published here on Tripadvisor hence we do not accept your statement that our hospitality sucks.
Best regards.
Cinzia
Booking Department
Best Western Premier Hotel Royal Santina
Roscioli Hotels Group - Rome
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Mich
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
“odd place”
2 of 5 stars Reviewed 15 January 2012
4
people found this review helpful

We spent 4 weeks in Italy, October 2011, the last week was a 7 day RCL cruise in and out of Civitecchia. The Royal Santina was our RCL post cruise hotel. We should have made our own arrangements at a hotel near the airport. as this hotel is no where near the airport but is very near the main Roma train Termini. We past the airport in the RCL shuttle and drove all the way back into Rome. It cost quite a bit the next morning to taxi back out to the airport early in the morning.
Decor was garish neon and staff was abrupt. Nice bathrooms.

Room Tip: The rooms have multi colored neon lights everywhere. Weird. Nice little courtyard for smokers. We d...
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  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask janye about BEST WESTERN Premier Hotel Royal Santina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babylon, N.Y.
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Great Location!”
5 of 5 stars Reviewed 5 January 2012
10
people found this review helpful

We stayed at this hotel for 2 nights prior to a cruise departing from Civitavecchia. The hotel was very close to Termini Station. We arrived at FCO, hopped on a train and were at the hotel in a short time. The hotel was clean, modern, and included a free breakfast. The location was great and provided lots of travel options to see the sites in Rome. After we finished our stay, we returned to Termini and took a train to Civitavecchia. It was very convenient.

Room Tip: Ask for a room on the top floor. The room had a balcony.
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sped123311 about BEST WESTERN Premier Hotel Royal Santina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review
21 February 2012
Dear sped123311,
We wish to thank you for your nice review.
Hoping to see you again soon we remain,
Yours faithfully.
Cinzia
Booking Department
Best Western Premier Hotel Royal Santina
Roscioli Hotels Group - Rome
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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Fantastically modern hotel in historic Rome”
5 of 5 stars Reviewed 3 January 2012
5
people found this review helpful

We had a blast at this hotel! the Staff were very helpful, courteous, happy to help overall. We enjoyed the company of the bartender after a night out on the town one evening and he was happy to hear our stories of what we'd seen that day!

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MelissaP536 about BEST WESTERN Premier Hotel Royal Santina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review
21 February 2012
Dear MelissaP536,
Thank you, we are looking forward to your next visit to Rome.
Arrivederci.
Best regards.
Cinzia
Booking Department
Best Western Premier Hotel Royal Santina
Roscioli Hotels Group - Roma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central Valley, CA
Senior Contributor
48 reviews 48 reviews
Reviews in 33 cities Reviews in 33 cities
30 helpful votes 30 helpful votes
“Very Convenient to Rome's Transportation System”
4 of 5 stars Reviewed 9 December 2011
4
people found this review helpful

I found the property to be most adequite. The room was clean, comfortable, quite, and pleasantly differant. The contemporary styling with mood lights was a refreshing change from the typical drab hotel room. The staff was friendly but not over bearing. The breakfast buffet was good and certainly pleantiful. Because of the lack of consistancy of the Best Western brand I was somewhat reluctant to select Hotel Royal Santina. However, I was very satisfied with my selection and would stay here again. A pleasant surprise is the Airport Express Bus terminus is right outside the front door. I arrived from the airport on the Leonardo Express.train. Although the train station is across from the hotel it was not convenient to the airport train located at a remote area of the station. Otherwise, the hotel is very convenient to inter-city trains, the local bus center, Metro, and tour busses.

Room Tip: An interior room overlooking the garden area will add to your comfort and avoid any street noise.
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  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask calflyer80 about BEST WESTERN Premier Hotel Royal Santina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review
21 February 2012
Dear calflyer80,
thanks for your kind review.
We are very glad to read that you enjoyed your stay at our hotel and changed your mind about the Best Western brand, so welcome in the Best Western family, we hope you'll come back soon to visit us.
Best regards.
Cinzia
Booking Department
Best Western Premier Hotel Royal Santina
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Premier Hotel Royal Santina

  • Royal Santina Rome
  • Royal Santina Hotel
  • Royal Santina
Address: Via Marsala 22, 00185 Rome, Italy
Price range (per night):* INR7,746 - 15,939

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