This hotel does not act as a 3 star more a 1 star. The man at the reception was rude. We were with a group of elderly people and I watched as the man at Reception watched an old woman with 2 sticks struggling with her case. when the room keys were given out no one was told which block they were in which caused so much confusion and fuss. One elderly lady who's door was locked was robbed during the night while she was in bed. Reception would not ring the police to help as it said it was our problem. Even asking directions to the police station was enough to send you over the edge as a map was thrown at us. Breakfast was awful and so were the packed lunches. Rooms clean but small. I travel a lot and have never complained about a hotel ever so take my advise look for a better hotel or bring a padlock with you for your room door
- Daniela Hotel Rome
