I got charged for a night I didn't stay because I booked online, because there was an error with the date. So I turned up thinking I had a reservation, and instead they had already charged me for the day before. Instead of accepting that there had been an error they refused to be reasonable and still charged my credit card. When I did stay the following night the room was very small, and nothing like a four star hotel. More like an expensive pensione.

I stayed for one night at this hotel, my last night in Rome. I paid $156 for a single room. The room was tiny, the smallest I stayed in while in Italy, but it was clean. The shower head was bad, but the bathroom was clean and spacious. The breakfast was about average, but the breakfast staff was rude, which made it less pleasant. Building was nice, very historic, and there is a nice lounge on the 3rd floor for relaxing in. No free wifi, you have to pay by the 1/2 hour. The restaurant was also not open while I was there. I found the location convenient, as I was leaving by train early the next morning. The only really bad thing that happened, was that when I arrived the front desk woman told me that the hotel was closed due to plumbing problems and she told me she had made arrangements for me to stay at Hotel Valle, another hotel that they owned. I walked over there to find a lesser quality hotel and having prepaid 8 months prior, I walked back to Antico Palazzo to tell them that this was not acceptable and caught the front desk woman checking in another party. Then suddenly they had a room for me afterall. This left me with a bad feeling, and I won't be returning to this hotel the next time I am in Rome.

Non- European readers/visitors to this hotel must realise the staff do not have English as their native language, so what is seen as staff rudeness/ignorance is just a question of understanding..a little patience, especially if tired from an overnight flight, will work wonders - I have had bad experiences in the US from 4 star Marriott trained staff!. We found them to be very helpful and friendly, our room was not ready when we arrived from the airport but they took charge of our luggage so we could start our Roman visits (2 days before starting our cruise). Our bags were in our room on return, but be aware the lift is narrow so egress can be fun when checking out. We had a family room (210) overlooking the square and found the hotel was just as advertised by our holiday advisor. It was clean, quiet and air-conditioned, just what was needed to rest after a busy day's activities in Rome. Large double bed for us and a good sized single for our daughter. The bathroom had been 'tarted up' and the shower now has a glass door with lots of hot water - all signs of age or mould has been sorted out so very acceptable for the price. The tour bus stopped just outside, perfect to 'do Rome' in a few hours, and Termini is 5/10 minute walk depending on how fit you are. We are fit but could'nt be bothered to walk early on a Sunday morning and got a taxi just outside. The church in the square is worth a look after a day touring Rome and before you sit down outside for your first beer. As previously mentioned, breakfast is a bit hit or miss, its Continental, so dont expect eggs 'over easy', just hot coffee and tea, croissants and scrambled eggs with some meat of unidentified origin!. Hey..when in Rome..! There is a small shop/store nearby where you can get water and drinks incl soda and wine/beer to take back to your room. On the first floor there is access to a lovely garden - the hotel does have an interesting history, which we were surprised to find mainly unused in the evening. We brought our store purchased drinks out there late in the cool evening to enjoy over a chat/cigar! The hotel does have a bar but as this is Rome there was nobody around to get you one so what the hell..our option was cheaper; the room has a mini bar we used to cool our drinks..and a safe. I can very highly recommend La Carbonnara and especially Antica Trattoria A Monti resturants (both on Via Panisperna 48 (google them) a pleasant 10 minute walk away from the tourist traps nearby..lovely food, very Italian, very popular, about 50 euro for 3 adult 3 course meals, soda, bottled water, bread, beer and a 1L carafe of house red..most acceptable, as is the walk back in the cool evening..window and people watching..across the narrow street from the Trattoria was a fascinating resturant/bar we would have loved to visit but didnt have the time..the whole place is covered in green foliage..great to sit and watch! Ask the hotel staff for a map and directions. Happy to answer any other questions by email. Enjoy. David

Its a cute hotel, with character, the staff were great in helping us organise our 5 days of sightseeing.
The location is great, its close enough to the station (7 minute walk) but far enough away so its not part of the "seedy station" area. It's within walking distance to the colosseum, The Forum and the Trevi/Pantheon sites etc. however the metro is also very handy to get around town as well.
There are some nice restraunts and cafes nearby including nutella gelato next door to the hotel :)
The rooms of the hotel were quite small, and our window looked out to an alley, but it wasn't too bad, and we didn't find it noisy at all, even with the window open.
Our room had a bar fridge which was handy to keep water in but the shower was a pain in the a*s because the shower head was blocked so one thick strand of water came out!
There was no internet, and the breakfasts were very poor (no toast?!).
If I was to stay in Rome again, I would prefer to stay in a hotel closer to the Trevi, Pantheon and Spanish steps area, as there seemed to be alot more choice for food, shopping, bars and restraunts there.