we were trapped in rome due to an wild cat strike at the airport, and it took 2 days to find a flight back, so we needed a hotel out of the city and on the way to the airport, as platinium members with starwood we were upgraded to a bigger room, we had a lovely meal in our room on the first night, however on the second night the meal to our room was dire, i rang down and was told they were busy and call back later,,,this was a red rag to a bull with me,
i took the food down to reception to complain and was when i tried to talk to the staff i was ingored and told to step away. ENOUGH...i promply dropped the plate of food on the reception countertop...i was suprised that the plate did not break but the noise throughtout the reception was huge,,,every one of the staff stopped chatting to each other,,,at last i had some one's attention...at once a manager zoomed in on me, i was fit to burst at the way we were treated,,,,saying that, the manager was very receptive to my complaint and dealt with it without any fuss, personally delivering a new meal with complementary champange and food free of charge, which was the correct thing to do and thus restored the status quo

I was booked into this for a conference. As others say its not near the city (25-30 minutes in a taxi) at all but convenient for the airport about 10-15 minutes away by taxi. The hotel itself is very comfortable, with very nice rooms and for me the best part was the outdoor swimming pool area, it was very relaxing and well maintained. As a muslim, i asked for the direction to Mecca for prayers and the staff were very helpful it working it out for me. Breakfast was usual continental fare.

It is obvious this hotel (in building 2) is there for the use of tour groups as it is closer to the airport, it does not offer much more than a large, clean room. After arriving at the end of our tour of Italy, we had a free day before joining a cruise. The free city shuttle is why I didn't ask to change hotels, however the shuttle service was scarce after 2pm, and after waiting 2 hours for it to arrive, there were enough passengers to fill 2 buses. They do not allow standing passengers, so some were left behind for another 3 hours! Taxis to this remote hotel location, at least 15km from the city, would have cost too many euros.
As for meals, well the buffet breakfast was standard buffet fare, no complaints about that really but dinner was pricey, and as they didn't open the main dining room at night, eight of us (3 groups) were seated in lounge chairs at coffee tables, just off the main foyer.Uncomfortable, AND overpriced.
There were no facilities to fill the time at this hotel in the complex. A paved courtyard, very hot in August, was used mainly by smokers and that made it very unpleasant, also no shade. An area on the other side which probably should have been garden as it had shrubs and un- mown grass, wasn't accessible.The pool was at building 1, about one km away by shuttle, available when you requested it.We weren't given any information about it when we checked in, and didn't go out of our way to use it. The free computers were in building 1 also.
I wrote to the hotel and Trafalgar Tours on returning home. The hotel still hasn't responded 3 months later. Trafalgar Tours at least responded, but the hotel has told them they are in a scenic location and evening meals are provided in the restaurant.

I was booked into this hotel for a conference in November 2011. It is some way outside the city of Rome and shops etc. but is located on a very attractive complex with bus trips into the city available at regular intervals. It appeared to be popular as a stopove for airline personnel.The rooms were spacious and comfortable - the blackout curtains ensured a good night's sleep and the buffet breakfast was excellent with a huge choice. Unfortuntely, Alitalia had managed to lose my luggage en route from Paris but I cannot praise the hotel staff enough for the help they gave me in ensuring that it was retrieved and delivered to the hotel asap. I would not have stayed here as a tourist as it is too far outside the city but it was excellent as a conference base. Be warned that taxis are very expensive indeed!