HOTEL SECURITY: Firstly, extreme caution should be exercised in the immediate vicinity of the hotel, as our group did encounter numerous problems with pick-pockets. Placing a lock on your baggage is not sufficient protection, as we discovered that certain individuals carry blades with which to slash the material of a tourist's bag. Our group was therefore, greatly alarmed to find that the keys to our rooms were stored in a BOWL on the reception desk, adjacent to the open door. During our stay, we consistently retrieved our own keys upon entering the lobby, UNSUPERVISED, and could essentially have taken any key we wished.
HOTEL STAFF: Our group leader had mediocre Italian, but primarily we had hoped to deal with the hotel personnel through English. Things transpired very differently. On numerous occasions, we found ourselves berated loudly through italian by staff members, as a result of simple misunderstandings, e.g. taking a chair from one table in the lounge, to another. Their conduct was altogether rather hostile.
HOTEL FACILITIES: That elevator! What a horrible experience. Your options as a patron, are either to brave the countless flights of stairs to reach your room.. or to cram into a narrow, rickety cage, which bumps from wall to wall on its ascent. More alarming still- the lift door CAN be opened during its ascent/descent, and though it causes the elevator to halt, this is hardly safe.
HOTEL ROOMS: Though we weren't expecting anything luxurious.. the basic necessities in any room, weren't present. The leg of one of the beds inexplicably collapsed. The toilet seat was broken. The shower didn't work. This isn't acceptable, regardless of how cheap the accommodation is. Furthermore, the noise from the street outside was unreal. The street was cleaned nightly at 2am, while the rubbish was similarly collected at a ridiculous hour.
All in all, our stay at the Hotel California greatly detracted from our overall enjoyment of our time in Rome.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC