enhanced breakfast was below std
room carpets verry dirty
rooms very far away from reception areas with luggage

We were a group of over 100 colleagues from India staying in Rome for 2-nights after a fabulous 2-days in Venice. To start with the check-in was absolutely chaotic with little help from reception, it was like a treasure hunting expedition to locate the room, carpeting on passage were centuries old and smelly. Each one of us faced unique issues like ACs not working, Electricity not there in room, no response from housekeeping even after repeated request, slow service from room service to name a few. The whole place is run down and needs urgent repair and renovation. The worst experience was the breakfast where for many vegetarians in the group even fruits were not there. Very limited spread on offer and extremely delayed replenishment.

The room was nice..clean...but the decoration its doesnt belong for a 4 stars hotel.
The prices are good for Rome. The service was AWFULL!!!
I arrived around 11am, i haved asked kindly the day before the reception if i can have my room earlier that the normal, they agree, but in the end i get it normaly at 3pm.
I asked also when i arrived to the receptionist if he can keep my luggages till i get my room...she said yes...but im still waiting someone the take them!!! When i get the room (finally) i carried alone my lluggages...nobody helped me! and its a 4 stars hotel...supose to be!
During the time i was waiting to get my room i sit on the cafe of the hotel...please note that the lobby and cafe was completly empty it was only me. The bartender come over and told me that if i want to use my laptop i cant seat there if i dont order something!!!
The next day i asked the reception if i can seat in the same place like the day before and if it is allowed...and if i have to make an order to seat there and she was surprised of my strange question!
Anyway in this hotel everyone of the staff create their own rules and decides whatever they thing its convinient!
The room was Clean...the breakfast was perfect...The service Awfull!!!!

My husband and family(there were 9 of us total) spent 7 nights at this hotel mid Sept 2010. As my husband and I are vacation owners of the Westin Kaanapali resort in Maui, we were able to get 3 rooms(based on SPG points). It's a level 2 hotel for SPG points which means I can get more rooms for less points. Since we are Starwood Preferred Guest gold members, they upgraded all the 3 rooms to a junior suite.
The hotel isn't in the center of the city, but take the bus across the street in the back of the hotel(705 bus) takes you directly to the Eur Fermi subway station. Take the blue line and it takes you directly to the center of Rome(stops at the Coliseum, Circus Maximus, and Termini). You can transfer in Termini to the Red line to take you to Spagna(Spanish Steps) or there's a stop before Spagna for the Trevi Fountain. Costs 1 euro one way/ 2 euro round trip, cheap(you can buy metro tickets at any newspaper stand shops or little stores which are close to the hotel). It's cheaper to do this than the hop on/hop off tour in Rome, and saves you time as traffic in Rome is very busy. As I mentioned earlier, the hotel isn't in the center, but transportation is very convenient to take you to the center of Rome. If you stop in Termini, it's only a 5 min walk to the Grayline office, which you can get tours from there(ie Imperial Rome, Night tours, Vatican Museums, etc). The public bus/subways run from 5:30 am until midnight.
Also, the hotel is located in a charming neighborhood. There's little shops and cafes around, and a bank within walking distance of the hotel. One of the restaurants we went, near the hotel treated us like family. After going there 3 times, they actually gave us complimentary home cooked meal on our last day. You get to experience more of local life than just the touristy part of Rome, which the suburb is definitely more quieter. There's also a couple of flea markets in the area, where it's cheaper to buy than in the touristy areas of Rome.
The room rate from what I saw at the Four Points is definitely less than hotels in the center of Rome(I stayed at a hotel in the center close to the Roman Forum and ruins 8 years ago), and this hotel has larger rooms than a lot of the hotels in the center of the city(unless you're willing to pay big money for a larger room in the touristy area of the city).
Great value, clean, larger rooms, and great access to public transportation for cheap to the center of the city, and if you don't mind actually exploring outside of the city. My family loved it as not only did we do the 'touristy' things, but we were able to see how the locals live. And everyone is very friendly, loved Rome and all of Italy!