1.The proximity of this hotel imposes plenty of restrictions because of limited accessibility to its location. One has to be on the shuttle at the latest 1030 to get into town and at 2130 to return to the hotel. Between 1030 and 1845 there is no shuttle service. After these hours, take the public transport 451 to/from Ponte Mammolo metro station. One one occasion we got bumped off the shuttle by the driver as he wanted to accomodate somebody else (guess why??). Not wanting to create a scene on the shuttle and delaying other perople we got off and took up the matter with the receptionist (Emmanuella??) and the hotel manageress who promised to investigate with the driver (not George but the other one). No explanations to date forcing me to surmise their cowardly behaviour!
2. As for the hotel, the rooms were ok - airconditioner hardly having any effect. The cleaners never did a completely satisfactory job. Either they forgot to replace to tea tray or never vaccumed the carpet or omitted to do the bed altogether. We had to get these complaints rectifed via the reception. On 3 occassions the locks refused to open up on swiping the card and once we had to change the room becasue they could not programme the key due to a broken down machine. The mattresses need replacement as most perople we spoke with complained of back aches when we met up in the breakfast area.
3. The reception staff tried to be as helpful as they could especially Daniel went out of the way to make us comfortable.
4. The supermaket and the cafeteria behind the hotel was a boon as we could not find restaurants nearby.
Finally, I expected Holiday Inn Express to be forthright about its limitations on shuttle services. I beleive this site is now an Idea hotel using the Holiday Inn Express brand.

OK if you are able to speak Italian - Breakfast OK - Staff 50% helpful

We had a reservation at this hotel for April this year, but because of the entire situation with the Iceland volcano eruptions we had to cancel our reservation. We were assured that given extraordinary natural related conditions which made us cancel, they would return our money. I am sure that numerous other clients were told the same thing. This happened in April. It is now July and we still haven't seen one cent back!!! I have wrote numerous e-mails because of this delay and called them up to bring this situation to the attention of the management, but they didn't even bother to answer my e-mails and over the phone they keep telling me that I should wait!! How much longer? No idea!! I haven't stayed at this hotel yet, but I will never purchase anything from them ever again for sure.

Beware of the location. The hotel would like you to think it is just a quick shuttle ride to the subway taking you down to city center. What they do not tell you is that there is one (1) 16 person shuttle to serve this hotel and another hotel across the street. You actually do not catch the shuttle at the Holiday Inn Express Rome East. Between the two facilities there are hundreds of occupants. Lines are long for the shuttle and some people are rude, often jumping on the bus without waiting their turn. Tempers can flare. If you miss the last shuttle back at 9:30 PM, good luck. You have to catch the public bus and then walk from the bus stop through less than ideal neighborhoods back to the hotel. If you have the bad luck to miss the closest bus stop and get off "down" the bus line, good luck. It took us 2 hours too walk back, and all the policewoman we found could indicate in sign language, no they don't all speak english, was stay together, keep your eyes open, they attack from the dark. I was also amazed that our driver from the airport to the hotel could find it. Rooms were OK and breakfast comparable to other Holiday Inn Express hotels. The positives can not overcome the negatives of the location. The staff we had spoke minimal english.