i'm a little late on reviewing this hotel, but feel it deserves to be noted, this was our second stay at the romo, for 2 nights, as platinium spg members we were upgraded to a highter suite, unfortunately we faced the park where nightly concerts were held so was quite noisey,
on our first stay we faced the pool and was completely noise free, the hotel changed our room to a corner suite which was a vast improvement,the spg club was great for morning breakfast and evening snacks and drinks complimary of course. The hotel was a little ways out but supplied a shuttle to the city and the airport cheaply,
we did travel to the city by taxi costing 40 euro plus tip, i was shocked as i was told by reception that this trip would cost about 15 euro...on my way back fro city to hotel i noted that the taxi driver drove up and down the same streets zig zaged and generally tried to keep me confused. i took out my city map and confronted him as we drove, 40 mins later on a 10 min taxi ride we arrived back at the romo hotel, and was only charged 14 euro,,,and i refused to tip the driver...felt that riping off tourists is an acceptable way of life in Rome
We were very happy with the service the hotel provided us and would certainly return again,,,
Room Tip: face the pool area for a quit nights sleep
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
Dear Eamonncourtney,
Thank you for taking the time to post your review. We appreciate you letting us know how much you enjoyed the Club Lounge facilities during your stay with us and the level of service you received. We are sorry for the issues you had with the taxi drivers and thank you for sharing your feedback in regard. Thanks to comments like yours, we have placed a notice at the hotel entrance and printed leaflets with applicable taxi fares and useful advice for our guests. We hope to see you soon again at the Sheraton Roma.
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC