room good, breakfast really good, hotel clean, perfect location.

Dear all, plse don't fell for the photos available on the web, we went there (two kids) me and my wife and have very bad aftertaste - we were ripped off.
To begin with, I have booked a Savoy flavours package, that was to include VIP treatment, immediate upgrade of the room, welcome drinks and a dinner for two at the terrace, overlooking the center of Rome.
...well we have arrived from Venice by train, and first an quite aging gentleman at the reception, no smile, looked at us as were there to occupy Italy, immediately started telling me that I must pay for my son of four years, extra 70 euros for breakfast, and that family of 4 is not welcome in this hotel. Of course all this was on a ultra broken English, or perhaps, my Italian was good so I could have understand the Mr Morroni or whatever was his name. So that was the beginning, we have complained to the management and they have done nothing. Than the dinner come, we were the only guest at the restaurant and about a dozen of staff breathing at out necks and looking each bite we took...of course terrace was not open, but after our kids went outside and we went for some sweets and coffee, no one turn to put the gas heaters, no one even bothered to attend us. They do charged us 71 Euro for 2 cokes and bottles of still water and one chicken breast that out daughter eat - remember we have had pre-paid in the package dinner for two - well it was only our daughter that had something to eat.

Next morning - well terrible, restaurant is in the basement, approx two floors below street level and it look like army mess (if you know what I am talking about and not the modern British army mess at all). few dry croissants cold milk and bad look to the kids, that have normally I guess all kids are same took bit of this and a bit of that...bacon eggs etc...nice dream my friends, but that dream doesn't come true in Savoy, Rome.

Of course, we never received a welcome drinks, we even have to buy water from the market next door, no room service and no drinks in the bar. Interior of the hotel is too too old and have seen better days... On the end we just have to pay 600 Euros for two nights, had no breakfast on the last morning as mess was stinking and staff were very arrogant.
All in all extremely bad experience that I have a need first time in my life to share with others. Plse avoid this hotel from a mile even if offered for free. You will remember my words if you go there.

Wish you all nice vacations ahead and Merry Xmas and Happy and healthy New Year ahead.

Regards,

My wife and I stayed here from 16-23 Sept 2011. It was our first visit to Rome. Location very good and easy to get around Rome. It was our Silver Wedding on the 19 Sept and we were so looking forward to our stay. How disappointed we were in our room. Small and very dark. It faced the front of the hotel on the 1st floor but was on the corner with no view. We were led to believe that the room would be much larger. The room safe did not work. When I mentioned all this to the hotel reception, regarding the size, all I got was a shrug of the shoulders and told that was what was allocated and nothing could be done. I was told the room safe would be attended to that day. There were plenty people around asking questions, checking in etc,so maybe the gentleman was having a bad day.Needless to say when we left a week later the safe had not been repaired. Considering this is part of what we paid for it could be argued that the hotel did not fulfil its obligation. No mention was made of our anniversary, in spite of email&cards delivered to our room, which I would have expected as part of customer service. I would have thought a 4 star hotel would have been more friendly but then again maybe the idea was to be efficient rather than friendly but it wasn't even that. What a difference when we moved on to Florence to the Alba. Smiling, friendly staff, welcoming and so helpful. A bottle of wine and local sweets, with an anniversay congratulations note, in our room on arrival. We'll go back there but not to the Savoy in Rome. The hotel looked good from the outside and had an amazing reception. A great pity our stay did not live up to this.

Savoy is a synonym for excessive glitz and glamour, however the Rome's Savoy is rather quiet and understated. The reception area could be less business-like and more opulent- Lobby needs to be flung open and look inviting with a touch of the Savoy opulence. The staff were very friendly and professional. Located in the smartest part of Rome, it has a stunning view of the city from the roof top cafe- very Italian. The rooms could be slightly bigger but the bathrooms were good. Excellent value for money and I have no complaints about the hotel and would certainly go back!