I had booked this hotel through Laterooms in early January 2010 for stay in May 2010 because of its location close to central station.
However, not long after I had booked the room for 59 Euros a night, the hotel emailed me to say they will NOT honour the original booking price. Instead, they want 75 Euros a night.
I had made a complaint through Laterooms and Laterooms did follow it up on my behalf. The resolution they offered to Laterooms was that they will honour the original booking price. When I email the hotel directly to seek their confirmation however, they say they will not honour it. They only offer 70 Euros a night or cancel the booking.
So I suspect they will say anything to please Laterooms with no intention to honour the resolution. Base on the negative booking experience, I have lost faith staying with this hotel and had canceled my booking with them.
- Aquarium Hotel Rome
