We wre shown to a bedroom with a smashed bathroom door, dirty carpet. We asked for another room and were put into a smoking room although we had asked for no smoking and the shower and carpet was dirty. Finally we had enough and asked to see the manager. He was in Turnin we were told and a front desk man, very helpful, upgraded us to a larger room. However after 3 moves we were less than impressed with the soiled carpet and again dirty seal between bath and wall and the sink was not clean. We stuck it out as we were too tired to do anything more.
The breakfast was bleak, litte bits of cut sausage, scrambled egg that bears nothing to scrambled egg and the fattiest streak bacon ever although the coffee was first class. It was the same breakfast each morning. Dinner in the restaurant was buffet style, fillet steak was in a covered stainless steel container and had been for hours, we wouldn't eat there again.
On check out I made my comments clear to the under Manager, he was totally unhelpful and said that they didn't give free rooms!!! I tried to make him understand that I didn't want a free room, all I requested was a room that was as described on the net. We had no air conditioning as they had turned it off, in October, he said and he said they wouldn't turn it on just for 1 guest! It was hot in Rome, tee shirt weather. There was nothing in their publicity that said that the air conditioning would not be on. The pool was closed and a swim would have been lovely in such good weather. I consider the under manager was a disgrace to the hotel. I notice on our final bill he credited us with 20€, an absolute insult. His attitude was rude and dismissive. The hotel needs money spending on it and staff training needs to be implimented.
The corridors leading to the bedrooms were, in places, very soiled, especially in front of the lifts. All in all not a good experience, the hotel needs a lot of money spent on it and general maintenance needs to be done on a regular basis.
We would never stay there again even though we visit Rome occasionally.
Room Tip: The rooms overlooking the pool are quiet but personally I would try another 4 star hotel as this one...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC