I had stayed at the Villa del Parco in 1998 and returned in May of 2011 because I remembered its beauty, its charm, its lovely garden, and the friendly staff. But unfortunately, my experience this year -- which, I know, is probably unique to me and only a select group of others -- soured me.
My traveling companion has severe asthma, and we had checked the website ahead of time to ensure that the hotel offered air conditioning, which she needs when she stays overnight. However, contrary to what the website said, there was no functioning air conditioning at all, and the room was stiflingly hot and unbelievably stuffy, with no air flow even with the windows open. I mean, it was like Dante's inferno in there. My companion simply could not breathe. The clerk was very nice and found us another hotel at about 10:00, but we were also charged for the night, which I think is very bad customer service. (We didn't even stay there!) We arranged for this hotel because the website said there was air conditioning, and there was none. I don't know why we would then be charged for the night, especially because we had to leave for medical reasons at about 10:00 and didn't get to spend the night we were charged for! Because of this, we will not stay there again.
If the weather were cooler, and if we didn't have this medical issue, I'm sure things would have been different, so I don't want to steer others away from this charming place. But the poor customer service bids me give it only two stars.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC