I am struggling to determine if, in 40 years of international travel, I have ever had a worse experience. As of this moment, I cannot think of any.
The help was surly, argumentative and petty. The room had furniture that you could not give away. The Internet (5 Euros for 90 minutes) could not be received by our computers. You had to be buzzed-in past security glass to get in the place. It reminded me of places that "ladies of the night" utilize. You are greeted by graffiti and garbage in the elevator well. (I stayed only because they had my credit card number, I had been up for 30 hours without sleep, it was 11 p.m., and it was raining.) We had to trudge up two flights of stairs to a door in an elevator well that said "Hotel Rubino". To get in, you had to push a button on an intercom to get in the door.
When we were finally given our room, it was actually at the "Hotel Planet", in the same building, 3 floors up. They are apparently allowned by the same people, as the "help" (if you could call it that) seemed to work in several hotels simultaneously. Our "view" was of a garbage-filled alleyway between buildings.
We got a 4-bed room. It was actually a very small double room with two other beds wedged into the room. You almost had to step over beds to get to the bathroom. In the bathroom, there was a moldy water pitcher.
When we left in the morning (as soon as we could), there was another group arguing vociferously with the "help" about the cleanliness of their room. They had actually put large dust-balls in a plastic bag to prove how gross the room was. Yet, the "help" was arguing loudly! It was a black comedy!
Go to the other side of the Termini for rooms, preferably about 3 blocks. We found a room at the "Hotel Romantica", which was cheaper, clean, and attractive. Otherwise, unless it's raining, sleep on the ground inside the Termini. It's cleaner, and people are likely nicer.
Did I mention that one of the mattresses fell through the springs, and as we were leaving another bed frame collapsed on my wife's toes?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC