Quite an impressive-looking hotel in a good district just north of the Villa Borghese. However, although described as being in a tranquil area, it suffered from a lot of road noise, being sandwiched between two busy commuter streets. The public areas were well decorated and furnished, but our en-suite room was cramped, particularly the shower-room. The space between the wc pan and the shower screen was so narrow that one was forced to sit sideways to perform. The decor was tired, and the double-glazing had lost its seal, so that the entire picture window was opaque, and the soundproofing was impaired. On two evenings the water had to be run for over 5 minutes before it got warm, and on one night it steadfastly remained cold. The buffet breakfasts were good. For a city hotel it was generally adequate, but the most disappointing thing about the Polo was the total indifference of the staff to the presence of their guests. The reception staff and those in the breakfast room were invariably surly. Not once during our 3-night stay were we asked if everything was ok , and all our attempts at pleasantries, whether in English or broken Italian, were met with monosyllabic responses. The agency through which we booked lists the Polo as a 4-star hotel. On the basis of our limited experience, this would seem very generous.

Very unfriendly staff,much noise downstairs,so we moved upstairs,the 5th floor is the best.The whole day from 5.30 till 1 in the night you feel the noise and trembling of the metro in the neighborhood.
We never go there again,although the beds are very clean and the tiny small bathroom also.

Just do not go!
Dirty,
the tinest room i had ever seen,
had to walk for 45 min to go to via veneto instead of the 5 min they had told me!!
Food was cold and brekfast really poor

We stayed in this hotel because we needed to be in this area of town for business, and got a very good deal on it from Expedia ($100 per night). However, this is not where you’d want to be for a leisure visit to Rome, unless you planned to spend your whole time at the Villa Borghese. The neighborhood is upscale and there is a train station a short walk away that links up (one stop) to the metro system (separate lines and systems), but it took about 30-45 minutes to walk to Piazza del Popolo. The room was small but clean, modern and comfortable, with no real frills (fully stocked refrigerator but no safe). The TV did not work at all, although we never complained about it. The bathroom was larger than many, with a stall shower but no tub, while the breakfast buffet was the best we’ve had during our 6 weeks (so far) in Italy – hot scrambled eggs and bacon, and a large selection of other items. We could not get the internet connection in the room to work, so they let us use the ancient and slow terminal in the lobby for free. Staff were reasonably helpful and friendly. We would recommend this hotel only if you don’t mind being a bit removed from the major tourist attractions.