We are staying at this hotel right now. We would like to tell anyone who are still deciding whether to stay at this hotel or not to avoid it at all cost.
There were a lot of problems we encountered today. We are here in September so it is very HOT. The first problem we found was that we got a room was far smaller than it was promised on the reservation paper. So we asked the hotel staff (guy) to change the room. He first tried to convince us to take a room that looks like a storage room (transformed to a cabin). Since we did not agree to take that he changed our room to a larger one but with a broken air conditioner. We told him about the A/C so he sent us THE DIRECTOR which is a very old lady in party dress (high heels) who responded to us all in Italian which we did not understand at all. The director came to our room with a LADDER! and CLIMBED it to clean the A/C air filter, then she tried to convince us to stay in that room. The director and the reception always told us that there is no room left. But after we insisted that we cannot stay in that room, they can always find us a new one.
The room that we are currently staying is still smaller than what promised and got a broken bathroom.
- Edera Hotel Rome
