I have no idea how this hotels got a 4 stars rating. Not only that the rooms are old and in need of restoration but they are very poorly designed (the bathroom especially, if you are using the toilet you will have your feet under the sink and the shower cabin is sooo small that you will always touch the cold walls with your back - honestly speaking someone larger wouldn't even fit in that shower cabin). The walls are so thin that you can practically hear EVERYTHING what other people were talking / doing.
The door closing mechanisms (pretty unique nowadays) are really hard to use.
There were no carpets on the floor (but at least they provided slippers).
No tea / coffee making options (it was listed that in the Executive rooms you have that option!!??).
We only got plastic glasses in the day we checked in. They were picked up with the cleaning in the next day and they were NEVER replaced and there were no other glasses available in the room.
The breakfast is ok for 1-2 days but since you get the SAME food everyday (1 type of cheese, 1 type of ham, 1 type of salami = SAME type everyday) it gets very annoying. As a curiosity, even if you get some fruits for breakfast there are no vegetables at all (no mustard also even if you get hotdogs and fried bacon),
The hotel is pretty far (20 mins metro + 10 mins bus waiting + 10 mins bus ride) from center of Rome and pretty hard to find. So unless you plan to leave the hotel in the morning and come back at night it's a bad choice in this aspect too.
The staff was helpful and friendly, though,
Overall, a bad choice in all aspects. Maybe if you don't find anything else and you need a cheap room for a night it could work, but bring earplugs with you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Dear Guest,
We are very sorry to read you comment and we really apologize for the inconvenience. You book for a Basic room, choosing the better price that we offer, this type of room is the most affordable(very very cheap for a 4 stars hotel) and that kind of rooms are located in the first floors and has simple fornitures, the shower has standard measures, so we are sorry that you find it so small. For all other requests, if you had asked to our Reception, they were be happy to help you. Coffee and Tea making facilities , carpet, electronic keys are included in the Executive Room, if you would like to give a second occasion we suggest you to book that category of room who probably fits more your needs.
About the Breakfast, each morning, we serve American Buffet Breakfast, and usually in many of the other 4 stars Hotel you can find only the Continental one, we try to give a various buffet for more different Countries but usually you will not find particular sauces as mustard in hotels in Italy, probably only in American Hotel chains.
The city center is 5 km far away from hotel and to go there we arrange also a Shuttle bus that picks you up from the Hotel and bring you directly into the City Center so maybe next time that you will came in Rome you can use our shuttle service. Anyway you have to consider that 30-40 minutes to go downtown is not so much in Rome but you will spend a lot less money in our hotel (green area without smog) than in downtown one!
We hope that you will give us another occasion.
Best Regards
Valentina Volpe
Hotel Pineta Palace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC