Fiasco trying to book the hotel online (they don't own their own website??). My room had clearly once been broken into: the door hinge area was all chewed up.
Breakfast was a disaster, the coffee is the worst I have ever tasted, not what I expect from an Italian hotel.
The bar staff was slow and rude
The other reviews about the key cards not working are absolutely right, the system fails every so often and I could have easily got a key card for another room because they didn't bother to check my ID or name...
Summary: shockingly bad. Steer clear.

I stayed in this hotel prior to going on a Med cruise, and was apprehensive as the location was quite a distance from the city centre. However the train station is just around the corner and getting into Central Rome was easy. The area surrounding the hotel is upper class residential and very safe for walking, even in the evening. The staff were very helpful with local information and I was given a large suite on the top floor. The breakfast was continental and the coffee was good. I would recommend this hotel.

Hotel was just terrible. It's not a Ritz. Never again.
Service was awful. Once we couldn't open our door, because our keys were blocked (hotel's mistake which fortunately was easily resolved).
4 times we were directed to a wrong breakfast room (for groups) and only on the last day of our 5-days-stay they told us about the right room (breakfast there was quite ok). Difficult to believe but it happened with us! Breakfast for groups is just awful (no choice at all, terrible coffee, cheap cheese and ham, no fresh fruits, no fresh juices, terrible bread - absolutely nothing positive) - it was the most awful breakfast in my life.
Location wasn't good at all - too far away from everything. No free parking, no free internet access.
Everything is just too old. Doors and windows are really thick: one can hear everything (noises from the street, noises in the corridor etc). Bathroom were clean but really old (they should renew lots of stuff). Not enough power sockets.
Room service was ok - everything clean.

The hotel is very "old". Its like it comes from the sixties or seventees, without any renovation.
The rooms are full of wall papers and old "tired" textiles.
The curtain in the bathroom was rivened.
The breakfast was poor and the quality bad. Just 3-4 choices...
For this hotel we spend 245 euro for a triple room.....