My wife and I stayed here from June 6-12/2011 as part of a group attending a Medical congress in Rome. Congress payed for the first 5 days, I payed for the weekend.
Trouble started as soon as we arrived as our reservation, as well as others from the group was not found. they seem not to have a working system other that papers scattered all over the front desk, very disorganized. and this meant wasted time for everybody.
We would have changed hotel on the spot, but it was payed for so we were stuck here. So we tried to argue with the staff, and see if we could get their help on the room issue, NO!, we can't, we don't know, talk to the manager (who conveniently was never there)...I even got a "Sir, shut up" from one of the front desk employees.
This went on daly, as we kept on trying to get an answer from anybody, no luck.
When we changed rooms (required because of the 2 different reservations explained at the beginning), they gave us a Junior suite, apparently as a compliment for our troubles......needless to say I got charged for the upgrade on my check-out, no explanation, just pay or we call the police (literally), and again no one could get hold of the manager.
I am waiting for my credit card bill, as I would not be surprised to find further charges made without my authorization....
As for the rooms: We could not be more disappointed: seriously out dated, smelly, dark and I suspect not as clean as it should be.
Cable was bad, wireless cost 8 euro, breakfast was well below par, safe did not work, and the bathroom door knob was broken and I got locked in for 1/2 an hour until my wife came back from the lobby. I complained and got an empty look from the desk clerk.
I travel frequently, and try to be realistic as to what i get vs what I pay for, and I must say I have rarely felt so disappointed and cheated as I was during my unfortunate stay here.
The flaws of the place could have been overlooked if I had gotten a decent treatment from the hotel's staff, but the Horrifying service is what led me to write this review, so maybe others will be spared of the terrible experience.
Pablo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC