We called to reserve a room at a special rate allowed us by our profession. We were absolutely clear as to the number of people and nights and type room we wanted and were quoted a price and reserved the room. We called again the day before arrival to verify the rate and reservation and were given the same information. However, upon arrival, we were given a rate nearly double what we were quoted. Being nearly midnight, we were stuck accepting this rate as too late to go anyplace else and after a long day of travel we were exhausted and couldn't begin to look for another hotel. We felt cheated and trapped. We were given a "special" room that was obviously less than what was offered other guests - probably the same room we would have been given at the lower rate we had been quoted, and that would have been fine, but not at the new rate. The desk clerk refused to budge on the rate, but offered a free breakfast as compensation. The breakfast was nice, but the air was so thin in the room that it stifled any enjoyment - and at the 8€ posted price for a single plain croissant, I guess we probably did consume the difference in price in breakfast goods. At any rate, to sum up: We felt cheated, that the hotel deliberately misled us and did not honor its agreement and trapped us. We will never recommend them or stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 May 2011
Dear Sir,
We are truly sorry if some inconvenience occurred during your stay and we have immediately tried to contact you sending a message via TripAdvisor email.
We would be glad to receive more details about your experience, that was one year ago, so we can properly check our files, after all this time, and give you a detailed answer about all points.
Facts mentioned in your review are not our policies and do not belong to our business behaviours, we couldn’t trace such an episode in our records and we believe some misunderstanding must have happened.
We are always well open to receive constructive criticisms and comments.
We do believe they can help us to improve the high standards of service of our Hotel and therefore we encourage our valued Guests to let us know their feedback.
Best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC