My husband and I stayed at this hotel in May 2003. As many of the reviews state, the location is terrific - -truly just a stones throw from the Spanish Steps - -but there is no real service provided. The hotel (think "Inn" by U.S. standards) is located on the upper floor of a commercial building with retail shops at street level. We had to drag our bags up the steps and into the tiny lift to the hotel. There, we were "greeted" by a rude young woman who seemed bothered by our arrival. That said, our room was small (although not all that small by European standards) but lovely. It was one of the rooms on the street. Some might be bothered by the noise, but we enjoyed opening the windows and watching the crowds below. The bathroom was bright, clean and modern. However, throughout our stay, all of the workers seemed put out by the tiniest request for the services that are advertised as included in the $220 per night charge -- breakfast, wine, etc.. They also overcharged us for phone calls like the other folks who have posted to this site. For the right price, I would stay here again because of the room and the location - -but I would have very low expectations about the level of service.

Stayed here for 5 days in August 2004. the hotel is superbly located on Via Condotti, Rome's most exclusive shopping street and a stone's throw from the Spanish Steps (and Spanish Steps Metro Station). Obviously in a tourist area, most rooms are at the rear of the building and therefore quiet, apart from the hum of the air conditioning units which are mounted outside the window! Rooms are fairly small but well equipped (TV, Safe, Mini Bar, air con etc.) - shower room only with hydro massage shower. As the place is very small, breakfast is served in the room - basic but extras available at a cost. Staff were friendly and helpful. This hotel is different (there are only 6 rooms) - no communal area and small rooms for normal hotel standards. Paid 99euros in August - not worth the 255 euros standard rate.

This hotel fools you with it's "prime location"... Which was actually a tourist pen, with thousands of tourists roaming the street. If you are arriving by car, it is nearly impossible to get a car down the street during peak hours. Once arriving, you buzz into a business building type of "suite", and you have to drag all your luggage by yourself up a steep flight of stairs just to get to the tiny lift. You then send your luggage up on the lift and climb 6 flights of stairs only to find another steep flight of stairs up to the door of the hotel.

You are greeted by very rude and unhelpful staff who seems completely confused over your reservation - as if it is her first day on the job and she has no idea what she is doing. We thought it might just be the first girl, however we met 2 other girls during out 3 day stay and they were the same way. A party of 3 elder women checked in while were coming back from dinner and my husband and I helped them bring their bags up the stairs- taking 3 trips up and down- and the girl working the hotel didn't help at all!!!

As we were leaving the hotel for a long day of sites to see, we were told we had to pack up all our items and move to a different room due to "plumbing problems" in our room. So- It took us about an hour to re-pack all of our items to move into a smaller room with more street noise. We were confused, because we used the bathroom the day before and the plumbing was fine. After investigating the situation, we speculate we were bumped down so our room would open up to a newly arriving couple that appeared to be wealthier and more prestigious us.

For $300 a night, this hotel is horrible!!! I literally felt like I was scammed!! You couldn't even enter the building without buzzing into 2 locked gates. The only positive aspect this hotel offered was being close to a Metro stop and being in a tourist trap area with high end shopping (Gucci type stores) and many restaurants that have English menus (but over-charge tourists for bad food).

The location was great and some of the staff was very friendly but the rooms were small and the walls were thin, you could here the people talking in the next room and their TV. Then on our last night when we came in two ladies that were checking out told us to check what they had been charging us for because they ripped them off with phone bill. So we asked for our bill and we had used a phone card to call home and they charged a service charge for using their phones. Our bill was almost $200 for five days. So I payed the bill because we are two young girls and didn't really know what else to do. Then when we checked out it took them about an hour to run my credit card and the guy was on the phone doing it which was strange and made us late as well. So we called home and told them what happened and Our parents called Att the phone card company and they said they cannot charge us a service charge so they told me to deny the charge when I recieved the bill. We called the hotel and complained they applogized and said they would send us something to make up for it, but it has been 3 months and we still haven't recieved anything.