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The Westin Excelsior, Rome – reviews, photos

5.0 of 5
125, Via Vittorio Veneto, 00187 Rome, Italy
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The Westin Excelsior, Rome
Ranked #235 of 1,288 hotels in Rome
4.0 of 5 stars 642 Reviews
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642 reviews from our community

What travellers say about this hotel
  • Via Veneto(29)
  • Very nice(19)
  • Trevi fountain(16)
  • Great location(13)
  • Spanish steps(12)
  • Star hotel(9)
  • Room service(9)
  • Old world(8)
  • Starwood Point(6)
  • Breakfast buffet(5)
Traveller rating
    281
    173
    124
    49
    15
Only show reviews for Family (137) | Couples (250) | Business (70)
Date Rating
Pittsburgh, Pennsylvania
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Great property. Service was three star at best.”
4 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

We arrived early; room not available, so we're advised to return at 14:30, which we did. Room still not ready. Escorted to lounge, where we were offered drinks on the house. Ordered three diet Cokes. Got charged 8 Euro each for the Cokes at checkout. Had difficulty getting concierge or front desk response during stay. On the plus a star points stay got us a nice upgraded suite at no charge.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
8 March 2012
Dear Guest,

Thank you for taking the time to share your experience with us.

We are glad to know that our star-point program gave you the opportunity to enjoy one of our Suites.

We sincerely regret not being able to accommodate you upon your arrival due to the high occupancy the hotel experienced the night before. Also let us apologize for the improper attitude of our concierge. Please rest assured that the issues raised have been addressed and appropriate action taken to prevent any guest being similarly inconvenienced in the future.

We are grateful for your support and do hope that we may have the pleasure to welcome you again at The Westin Excelsior Rome and have the opportunity to regain your confidence in our services.

Best regards,
The Hotel Management
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West Pittston, Pennsylvania, United States
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Magnificent!! But some down falls”
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Magnificent structure, outstanding locstion,magnificant room, staff super, eat elsewhere!!

Room Tip: Noisy in front
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
20 March 2012
Dear Guest,
Thank you for taking the time to post your feedback and comments about of your experience at the Westin Excelsior Rome.
We are delighted to know that our facilities and accommodation exceeded your expectations and we hope to have the pleasure to welcoming you back to the Westin Excelsior Rome.
Sincerely,
Hotel Management
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Kota Kinabalu, Malaysia
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“The best hotel ever!”
5 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

If you want to experience LUXURIOUS, this is the hotel for it! The best hotel I've stayed in my entire life. The details that they put in to make this hotel a palace is overwhelming. I have nothing but WOW for the room especially the wallpapers and the furniture. It was snowing for the 1st time since 2005 when we got here; and the concierge was helpful with information that we need to know. The reception, OMG! The same person who checked us in, showed us to our room. Now that's what you call 'going the extra mile' and he remembered us when I called reception the next day. A truly wonderful experience and the best service of all eventhough our tours were cancelled due to the weather condition (bloody snow!), the hotel made our trip to Rome a truly unforgettable time of our life. Congratulations and keep up the good work!

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
7 March 2012
Dear Guest,
Thank you for the positive review of our hotel.
It is wonderful to know that you enjoyed your stay and appreciated our high-quality reception and concierge service, the indoors luxury ambience and room design.
We are extremely delighted to find out that our facilities and accommodation have been beyond your expectations and will try our best in order to surpass your expectations during your next visit to the Westin Excelsior Rome which we hope will be very soon.
Rome during the springtime is superb!
Sincerely,
The Hotel Management
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London
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

Old and seedy? Threadbare carpets? Can hardly believe the review below, what nonsense! The Excelsior is a beautiful hotel. We stayed just after Christmas for four nights and had a simply wonderful stay. Staff couldn't have been more helpful and our room was huge (not so easy to find in Rome), elegant and comfortable. The hotel is really well placed on the Via Veneto and is within easy walking distance of the main sights. Our young son loved the pool ... sauna and steam room all working fine while we were there. Perhaps the spa could do with a facelift but it certainly didn't detract from our enjoyment.

If brand spanking new is a prerequisite go stay in a furniture showroom. The Excelsior will not disappoint those with an appreciation of the finer things in life.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
7 March 2012
Dear Guest,
Thank you for taking the time to share your experience at The Westin Excelsior Rome.
It is wonderful to know that you appreciated the spaciousness of our rooms and our location and are delighted that we were able to meet your expectations.
Thank you also for mentioning our SPA facilities. We are glad that your family enjoyed it. We are pleased to inform you that a renovation plan is already in place.
We hope to welcome back you & your family very soon!
Sincerely,
The Hotel Management
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New Orleans, Louisiana
Senior Contributor
38 reviews 38 reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“The best hotel in Rome”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

In my opinion this is the best hotel in Rome. The decor is spectacular, the rooms large, the location central, and the bar terrific. Stayed here several times over the past 25 years and it is always a pleasure to return.

  • Stayed February 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review
7 March 2012
Dear Guest,
We were extremely pleased to have you as our valuable guest at The Westin Excelsior Rome.
Thank you for your support and patronage. We appreciate you for taking the time to post your review and we are looking forward to having you as a guest again hopefully in the near future.
Sincerely,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Westin Excelsior, Rome

  • Westin Rome
  • Westin Excelsior Hotel
  • Rome Westin
  • Excelsior Rome
Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Price range (per night):* INR22,572 - 37,807

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The Westin Excelsior, Rome
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