If you want to experience LUXURIOUS, this is the hotel for it! The best hotel I've stayed in my entire life. The details that they put in to make this hotel a palace is overwhelming. I have nothing but WOW for the room especially the wallpapers and the furniture. It was snowing for the 1st time since 2005 when we got here; and the concierge was helpful with information that we need to know. The reception, OMG! The same person who checked us in, showed us to our room. Now that's what you call 'going the extra mile' and he remembered us when I called reception the next day. A truly wonderful experience and the best service of all eventhough our tours were cancelled due to the weather condition (bloody snow!), the hotel made our trip to Rome a truly unforgettable time of our life. Congratulations and keep up the good work!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 March 2012
Dear Guest,
Thank you for the positive review of our hotel.
It is wonderful to know that you enjoyed your stay and appreciated our high-quality reception and concierge service, the indoors luxury ambience and room design.
We are extremely delighted to find out that our facilities and accommodation have been beyond your expectations and will try our best in order to surpass your expectations during your next visit to the Westin Excelsior Rome which we hope will be very soon.
Rome during the springtime is superb!
Sincerely,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC