The hotel was an absolute mess. They do not specify anything on any site. The wi-fi is on and off regularly. There is one man that does everything, from run the shuttle buses to work in the kitchen to fix light bulbs. The dinner is good but the breakfast is very limited. the pool was disgusting. we could not even go in it. It is around factories and it has limited shuttles to anagnino, where you can catch the train to the city. It was a horrible trip and they overcharged us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 May 2011
Dear Madame, First of all I would like to thank you for taking time to share your experience in our Hotel. We're sure that any comments, either positive or negative , are important to improve the quality of our Hotel. You've been here in June 2010, we were affiliated to a chain and we had an old and "horrible" website. Please be so kind to visit again our website, you can see that it has been renovated and you can find all useful info on it.
Our free shuttle bus service to the metro station will be improved and it will be available till 11.00pm. We know our hotel is located outside the city center, (that's what we always write in our description) and we're trying to do our best to care about our guests.
Dear Madame, we are honoured you chose our hotel and we will continue to do our best to be worthy of your selection.
We look forward to a future opportunity to better serve your lodging needs.
Sincerely
Hotel Giardino d'Europa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC