The standard double room was just a tiny square. No sitting area, just a small desk with a tiny TV. There was about 18-inches of free space on each side of the bed; too cramped for two people. The website states it was recently renovated.....not this room. The walls were covered with dirty, torn satin. The noise from the other rooms was intolerable. The hotel offers a free shuttle to the Vatican or to the Metro, but not if you have registered as part of a group. Our group went their way, and we thought we could take the shuttle on our own, but were turned down. The desk was not helpful in assisting us in locating the closest public transportation. The breakfast selection was good with a scrambled eggs and bacon mix, as the hot dish. There were pastries, yogurt, meats, cheeses, and cereals. The price for this hotel is low, but the room was worth much less than what we paid. The hotel is not in a good location; too far from the city and public transportation. We would never consider staying here a second time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2011
Dear MJG71229, first of all thanks for have been here in Rome Park Hotel dei Massimi and thanks for giving us the possibilities to explain what probably is happened !
We are more disappointed of you because one of our customer had a bad experience here!
But we think the problem was caused by your tour operator that sold you something of very
different from that promised!
The room!
If you book your room on the website , it states about standard double room that the room is exactly Room + bath = 18,5mq. and this is!
Not more not less!
It doesn't state the room is renovated, on the contrary it states the superior rooms are renovated !
Your tour operator booked standard rooms not superior rooms!
The shuttle!
Sorry but we never said or written the shuttle is free! The shuttle is free only for who buys a
room on website at the price of website!
If you book your trip with someonelse (in this case with your tour operator) you can pretend only
what the tour operator promised. Our agreements with all tour operators state they have their
shuttle exactly as it's been for your group.
The staff!
We are very trustful in the staff always helpful and professional, but clearly things went wrong
if you found your walls dirty and receptionists didn't give you right directions altough they are
skilled to!
The location!
The hotel is only 2,5 Km from Vatican and 200 meters from bus stop and the neighborough is
extremely quiet. For your needs pheraps this was not enough.
The breakfast!
Thanks a lot !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC